Trade Floor Support Engineer

Millennium•New York, NY

4d•$175,000 - $250,000

About The Position

We are seeking a highly skilled and motivated Trade Floor Support Engineer to join our dynamic team. This is a hands-on, end-user-facing role that requires exceptional technical expertise, outstanding problem-solving skills, and a commitment to delivering excellence in a fast-paced, high-pressure trading environment. As the first point of contact for our trading business units, you will play a critical role in ensuring seamless technology operations, proactively addressing issues, and maintaining open communication with stakeholders. The ideal candidate thrives in a collaborative environment, demonstrates a strong sense of ownership, and is passionate about providing world-class support to drive business success.

Requirements

Experience: Minimum of 5+ years of progressive technical support experience in an enterprise-level environment, preferably within the financial industry (hedge funds, trading firms, or large financial technology departments).
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Strong knowledge of Active Directory and Exchange.
Familiarity with ITIL frameworks and tools such as ServiceNow.
Proven experience with market data platforms and vendor integrations.
Broad understanding of mobile technology and remote access solutions.
Strong customer service orientation with a hands-on approach to problem-solving.
Ability to prioritize and perform under pressure in a fast-moving, constantly changing environment.
A collaborative team player with a proactive mindset and a high sense of urgency
Availability for night and weekend shifts, as well as light travel to branch offices.

Nice To Haves

Linux desktop support is a plus
Certifications: Microsoft role-based certifications (e.g., Azure Fundamentals, Microsoft 365 Fundamentals), CCNA, or equivalent certifications are a plus.
Experience supporting servers and data centers is a plus.

Responsibilities

Serve as the primary interface with trading business units, ensuring the support team consistently meets and exceeds business needs.
Deliver high-quality, hands-on technical support to end-users in a professional and courteous manner.
Proactively communicate with stakeholders, keeping them informed of issue status and resolutions.
Leverage ServiceNow to manage incident, problem, and change management workflows effectively.
Troubleshoot and resolve issues related to:
Desktop technology and applications in Windows environments (Linux desktop support is a plus).
Microsoft Windows OS, Microsoft Office Suite (including Office 365), mobile devices, and other applications.
VDI and Citrix environments.
Basic network and telecommunications connectivity.
Support trading floor operations, including adds/moves/changes and remote access tools.
Maintain and expand technical knowledge through continuous learning, with a focus on delivering exceptional customer support.
Collaborate with cross-functional teams to support firm-wide technical initiatives and projects.
Ensure adherence to ITIL best practices, including CMDB, Incident Management, Change Management, and Quality Metrics.
Provide expertise in market data platforms such as Bloomberg, LSEG Workspace, and ICE, including troubleshooting API integrations and Excel plug-ins.
Assist with server and data center support as needed.