Trade Compliance Project Manager (Import Operations)

Staples•Framingham, MA

About The Position

Staples is a business-to-business company where Merchandising and Supply Chain teams are crucial for delivering products, services, and solutions. Trade compliance is essential for maintaining an efficient, responsible, and compliant global supply chain. The Project Manager, Trade Compliance, is part of a collaborative, analytically driven team that ensures compliant import operations and mitigates regulatory, financial, and operational risks for Staples. This role specifically supports compliant, timely, and accurate U.S. import operations by leveraging expertise in Customs entry requirements, tariff classification, broker performance, ACE reporting, post-entry activity, duty payment monitoring, and CTPAT program support. As a subject matter expert, this individual will partner with internal teams, Customs brokers, logistics providers, suppliers, and external partners to resolve import issues, reduce compliance risk, and facilitate efficient product flow. The role requires independent judgment, a strong understanding of U.S. Customs regulations, and the ability to manage complex trade compliance workstreams. Collaboration with U.S. Customs attorneys and the Staples Legal team on regulatory and compliance matters is also a key aspect of this position.

Requirements

4+ years of progressively complex experience in trade compliance, import operations, Customs brokerage, global logistics, or a related field
Working knowledge of HTS classification, duty rates, and U.S. Customs import requirements
Experience with Customs entry processes, import documentation, ISF filings, and post-entry activity
Experience researching and applying U.S. Customs regulations
Experience working with Customs brokers and external trade partners
Hands-on experience using CBP’s ACE system and interpreting import data
Proficiency in Microsoft Excel for analysis and reporting
Strong written and verbal communication skills
Strong attention to detail and commitment to accuracy
Analytical, research, and problem-solving capabilities
Ability to make compliance-based decisions in a fast-paced environment
Strong organizational skills and ability to manage multiple priorities independently
Results-driven mindset with accountability and follow-through
Clear written and verbal communication skills, including the ability to explain technical topics to non-specialists
Collaborative, cross-functional working style
Sound judgment and confidence knowing when to escalate issues
Intellectual curiosity and commitment to continuous learning
Ability to train, mentor, and provide technical guidance to others

Nice To Haves

Bachelor’s degree in Supply Chain, International Business, Business Administration, Logistics, Compliance, Finance, or a related field (or equivalent experience)
Experience supporting CTPAT programs, factory audits, or supply chain security initiatives
U.S. Customs Broker License
Experience preparing binding ruling requests or supporting regulatory submissions
Experience monitoring ACH PMS activity and duty payment processes
Experience building ACE reports, broker scorecards, dashboards, or KPI reporting
Advanced Excel skills (PivotTables, XLOOKUP, dashboards)
Experience in a retail, ecommerce, distribution, or high-volume import environment
Familiarity with PGAs, antidumping/countervailing duties, Section 301/232, FTAs, or special trade programs

Responsibilities

Oversee import operations to support timely and accurate Customs entry processing
Monitor shipping documentation, EDI messages, ISF filings, entry data, and import exceptions
Research and resolve Customs holds, exams, PGA issues, broker errors, and documentation discrepancies
Determine tariff classifications, duty rates, and applicable regulatory requirements
Prepare and submit binding ruling requests to U.S. Customs and Border Protection, as needed
Support and manage post-entry activity including post summary amendments and protests
Monitor ACH Periodic Monthly Statement activity to ensure accurate and timely duty, tax, and fee payments
Analyze Customs broker KPIs, ACE data, clearance performance, and compliance trends
Support CTPAT program activities, including factory audits, corrective action plans, and Security Profile maintenance
Provide trade compliance guidance, training, and technical support to internal partners
Track trade regulatory changes and communicate business impacts and recommended actions
Identify compliance risks, process gaps, and recurring issues; recommend compliant solutions
Support audits, internal controls, documentation updates, and process improvement initiatives
Lead smaller trade compliance projects or defined workstreams within larger cross-functional initiatives
Mentor and support less experienced team members