Trade and Working Capital Operations Manager

City National Bank of Florida•Miami, FL

About The Position

The Trade and Working Capital Operations Manager is responsible for managing CNB's Letters of Credit and related Trade Operations activities, including Standby Letters of Credit, Commercial Letters of Credit, Documentary Collections, and operational servicing oversight for Trade Payables, Receivables Finance, and related Working Capital Finance programs as implemented. The role is responsible for oversight of residential portfolio servicing activities performed by external vendor(s), ensuring adherence to applicable regulatory, investor, agency, contractual, Bank policy, and servicing requirements. The position manages and directs assigned staff and is accountable for operational governance, technical expertise, quality control, staff development, vendor oversight, and cross-functional coordination to ensure transactions and servicing activities are processed, monitored, documented, and escalated accurately, efficiently, and in accordance with applicable rules, policies, approvals, and control expectations. The position exercises discretion and independent judgment on matters of significance related to operational risk management, issue resolution, process improvement, resource allocation, and the effective administration of the department.

Requirements

10+ years of experience in Commercial and Standby Letters of Credit, Trade Services, Documentary Collections, Trade Finance Operations, Trade Loans, Working Capital Finance, or related commercial banking operations functions.
5-7 years of experience managing employees, directing operational functions, overseeing complex workflows, and maintaining operational controls within a regulated financial services environment.
5-7 years of experience reviewing and approving complex transaction activity, resolving operational issues, managing escalations, and exercising independent judgment on matters involving operational, regulatory, compliance, and business risk.
2-4 years of experience leading operational efficiency initiatives, process improvements, system implementations, automation efforts, or operating model enhancements within a banking environment.
2-4 years of experience supporting audits, regulatory examinations, remediation activities, risk management initiatives, and operational governance programs.
2-4 years of experience managing vendor relationships, service performance, and compliance with contractual, regulatory, and operational requirements.
Advanced knowledge of Standby Letters of Credit, Commercial Letters of Credit, Documentary Collections, Trade Loans, Trade Payables & Receivables, and related Trade Finance products and servicing activities.
Advanced knowledge of applicable Trade Finance rules and industry standards, including UCP 600, ISP98, URDG 758, and related operational and legal considerations.
Strong knowledge of operational risk management, internal controls, quality assurance, segregation of duties, issue management, audit readiness, and regulatory expectations.
Strong knowledge of banking operations, servicing processes, workflow controls, transaction processing environments, and vendor oversight practices.
Knowledge of applicable regulatory, compliance, contractual, and policy requirements impacting Trade Operations and related servicing activities.
Strong leadership and people management skills, including employee development, coaching, performance management, succession planning, delegation, and workforce planning.
Strong analytical and problem-solving skills with the ability to evaluate operational risks, identify control gaps, assess impacts, and develop practical solutions.
Strong decision-making and judgment skills with the ability to manage complex operational issues, competing priorities, and escalated matters.
Strong written and verbal communication skills with the ability to communicate complex operational, risk, control, and business matters to various levels of management and stakeholders.
Strong relationship management and collaboration skills with the ability to work effectively across Product, Technology, Credit, Compliance, Finance, Treasury, Legal, Audit, and external vendors.
Strong project and change management skills with the ability to lead operational improvement, automation, and implementation initiatives.
Ability to manage and direct the activities of a department, establish priorities, allocate resources, and maintain operational continuity.
Ability to exercise discretion and independent judgment on matters of significance involving operational risk, regulatory compliance, customer impact, and business objectives.
Ability to review, evaluate, and approve complex transaction activity and operational exceptions within delegated authority.
Ability to oversee operational controls, vendor performance, regulatory readiness, and remediation activities in a controlled and compliant manner.
Ability to identify opportunities for operational efficiency, process improvement, automation, and enhanced control effectiveness.
Ability to manage multiple priorities, projects, initiatives, audits, examinations, and escalated issues while maintaining accuracy, quality, and service standards.

Nice To Haves

Cerrtified Documentary Credit Specialist (CDCS), Certified Treasury Professional (CTP), or similar Trade Finance, Treasury, Operations, or Banking certification - highly preferred.

Responsibilities

Manage and oversee the day-to-day operations of the Trade & Working Capital Operations function, including standby and commercial Letters of Credit, Trade Loans, and Trade Payables & Receivables activities, including issuance, amendments, document examination, discrepancy handling, claims and draws, payments, expiries, cancellations, disbursements and advances, booking, reporting, and related servicing activities.
Manage and direct assigned staff and operational functions, including workload allocation, performance management, coaching, training, cross-training, succession planning, regulatory accountability, and professional development to ensure appropriate coverage, operational continuity, and achievement of departmental objectives.
Review and approve complex transaction activity and operational exceptions within delegated authority, including document examination decisions, discrepancy resolutions, amendments, renewals, draws, cancellations, payment requests, and other matters requiring management review.
Oversee operational controls, procedures, quality assurance activities, exception management, escalation routines, audit readiness, regulatory examination support, and remediation efforts to maintain a controlled operating environment and compliance with applicable requirements.
Ensure required credit, regulatory, legal, compliance, and operational approvals are obtained and activities are administered in accordance with applicable policies, procedures, delegated authorities, and control requirements.
Manage day-to-day vendor relationships and monitor adherence to quality standards, service levels, contractual obligations, control expectations, regulatory requirements, and Bank policies; provide leadership with updates on vendor performance and escalate issues as appropriate.
Manage and supervise oversight of residential portfolio servicing activities performed by external vendor(s), including review of servicing performance, reporting, service levels, exception trends, remediation efforts, and issue escalation.
Ensure vendor compliance with applicable regulatory, investor, agency, contractual, Bank policy, and servicing requirements through coordination with Compliance, Risk, Legal, Vendor Management, business partners, and vendor contacts, as appropriate.
Lead and direct operational efficiency, digitization, automation, and process improvement initiatives that support scalability, control effectiveness, service delivery, and alignment with business objectives.
Partner with Product, Technology, PMO, Credit, Compliance, Finance, Treasury, Legal, Audit, and vendors on Trade Finance initiatives, system implementations, workflow design, testing activities, operating model enhancements, and process improvements.
Provide technical leadership and guidance for complex Standby Letters of Credit, Commercial Letters of Credit, Documentary Collections, Direct-Pay Letters of Credit, syndicated Letters of Credit, counter/counter-counter standby Letters of Credit, and other approved Trade Finance products and activities.
Direct operational risk management and issue resolution activities, including identification of control gaps, evaluation of operational risks, development of corrective actions, and escalation of significant issues to management and stakeholders, as appropriate.
Prepare, review, and present operational reporting, metrics, risk summaries, issue updates, vendor oversight updates, and management information related to Trade & Working Capital Operations activities.
Maintain and enhance procedures, control documentation, job aids, training materials, and governance practices supporting Trade & Working Capital Operations and related servicing oversight activities.
Perform other duties and special projects as assigned by management.