TPA Claims Quality Assurance Senior Manager
About The Position
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Requirements
- Bachelor's degree
- 9 years relevant claims handling experience
- Proficiency in MS Office applications
- Proficiency in related claims and business software
Nice To Haves
- Previous auditing experience
- Extensive liability and workers compensation claims background
- Strong process management skills
Responsibilities
- Improve and maintain claim quality throughout the company.
- Develop claim best practices, claim professional training, and compliance.
- Lead efforts in overall consistency of liability claim handling.
- New staff onboarding and training regarding claim handling practices and procedures.
- Developing internal best practices for claim handling and litigation management.
- Auditing all claims professionals on no less than semi-monthly basis.
- Leading weekly claims committee meetings.
- Conducting new employee training as well as monthly training seminars.
- Development and maintenance of internal audit tools and a claims professionals handbook.
- Provides mentorship for claims professional staff.
Benefits
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
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What This Job Offers
Job Type
Full-time
Career Level
Senior
