Toyota Rent-A-Car Administrator

Ressler Motor Company • Bozeman, MT

3d • Onsite

About The Position

The Toyota Rent-A-Car (TRAC) Administrator is primarily responsible for ensuring all TRAC customers are provided the necessary information while renting a Toyota vehicle through the TRAC program while providing the highest level of customer service and satisfaction.

Requirements

• Follow procedures and policies set forth by management, the Employee Handbook and the Non-DOT Drug and Alcohol Policy.
• Keep a neat and orderly work station.
• Be willing to perform necessary tasks outside of normally assigned duties and responsibilities to help the Toyota Service Manager operate the TRAC Department productively and efficiently.
• Follow Ressler Motor Company’s Philosophy, Values and Mission Statement.
• Any other duties as assigned by management

Responsibilities

• Greet all customers in a courteous and professional manner.
• Answer all incoming phone calls.
• Learn all policies and procedures of the Toyota Rent-A-Car Program.
• Assist the in the day-to-day operations of the department.
• Outline to customers the benefits associated with the TRAC Program, including but not limited to, the roadside assistance program.
• Ensure that potential renters are qualified to participate in the TRAC program.
• Complete rental contracts appropriately and accurately.
• Regularly review qualification standards for all rental customers and additional drivers.
• Make sure rental vehicles are cleaned, washed, and prepared for future rental customers as soon as they are returned (unless there is damage).
• Quote prices & secure reservations.
• Sell protection packages, upgrades, and fuel.
• Develop new business relationships and maintain current ones.
• Respond to rental leads.
• Inspect vehicles for damage and report to supervisor immediately.
• Complete damage reports and initiate insurance claims.
• Set up billing with insurance companies and corporate accounts.
• Demonstrate vehicle features and address concerns to renters.
• Maintain vehicle maintenance records and assist in maintaining a properly cared for rental fleet.
• Follow procedures and policies set forth by management, the Employee Handbook and the Non-DOT Drug and Alcohol Policy.
• Keep a neat and orderly work station.
• Be willing to perform necessary tasks outside of normally assigned duties and responsibilities to help the Toyota Service Manager operate the TRAC Department productively and efficiently.
• Follow Ressler Motor Company’s Philosophy, Values and Mission Statement.
• Any other duties as assigned by management

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k) and matching
• Health Savings Account (HSA)
• Life Insurance
• Paid Time Off
• Employee Discount on parts, services and vehicles across all our stores- Audi/VW, Subaru, Chevy/Cadillac, Toyota, Dodge/Ram/Jeep!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed