Toy Store Associate Lead

Mattel•El Segundo, CA

20h•$18 - $21•Onsite

About The Position

The Toy Store Associate Lead supports store leadership by ensuring smooth daily operations, exceptional guest experiences, and a positive team culture. Acting as a bridge between associates and management, this role provides direction, coaching, and operational support while modeling excellence in hospitality and efficiency. Must be able to work a minimum 3 days per week including Saturday. Full time hours are available though.

Requirements

1–2 years of retail, hospitality, or customer service experience; leadership or keyholder experience preferred.
Strong communication, problem-solving, and team motivation skills.
Dependable, adaptable, and committed to operational excellence.
Experience with inventory management, stockroom operations, or visual merchandising preferred.
Ability to lift up to 40 pounds and safely move merchandise throughout the store and stockroom.
Flexible availability including weekends, holidays, and varied shifts.

Responsibilities

Partner with store management on schedules, staffing, and workload distribution.
Serve as a trusted keyholder; assist with opening, closing, and cash handling procedures.
Maintain store security, compliance, and merchandising standards.
Review sales reports and ensure store readiness daily.
Adapt to shifting priorities and business needs.
Support inventory management processes, including receiving shipments, stock replenishment, cycle counts, and maintaining accurate inventory records.
Train, mentor, and onboard new associates to foster teamwork and growth.
Provide feedback, coaching, and communicate updates through daily huddles.
Coordinate breaks and schedules to maintain operational flow.
Execute visual merchandising standards and promotional displays in accordance with brand guidelines.
Conduct routine sales floor walks to identify merchandising opportunities, replenish product, and ensure store appearance standards are consistently maintained.
Deliver exceptional guest service with expertise in cashiering and engagement.
Resolve guest concerns with empathy and professionalism.
Promote a fun, welcoming environment aligned with Mattel’s mission of inspiring play.