Seasonal Toy Soldier - Oakbrook Center

Nordstrom•Oak Brook, IL

1d•Onsite

About The Position

The Toy Soldier is synonymous with FAO Schwarz and is tasked with representing the brand to the highest levels of excellence to fully engage our guests. Training begins with in-store training on November 10, 2026, followed by travel to New York City for training from November 16-20, 2026. Attendance at all training dates is required. Travel and hotel accommodation to New York City will be provided. This role requires engaging each guest to deliver an outstanding experience, building connections with visitors, remaining in character at all times, and bringing a sense of fun to the day. The Toy Soldier acts as the personality of the store, building rapport with children and adults, leading the daily opening ceremony, and serving as a greeter and local expert. Participation in social media posts and video content in full Toy Soldier persona is expected. Product demonstrations and leading private FAO events are also key responsibilities. A uniform, including a hat, jacket, gloves, and pants, will be provided, laundered, and maintained by FAO Schwartz. A flexible schedule to meet business needs, including evenings, weekends, and peak periods, is required.

Requirements

Experience in a performance, acting, music, or dance background a plus.
Familiarity with a premium or experience-based retailer a plus.
An engaging and theatrical personality that can captivate an audience in all environments and situations.
Remain positive and in character for extended periods of time without losing any of your Toy Soldier magic.
The ability to work a flexible schedule based on business needs.
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing and pulling.
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Engage each guest to deliver an outstanding experience throughout their visit.
Build connections with visitors and passers-by alike, remaining in character at all times and bringing a sense of fun to the day.
Act as the personality of the store and build rapport with both children and adults by adapting your style to make them feel welcome.
Lead the daily opening ceremony for the store with flair and uniqueness.
Act as a greeter for the store and be a local expert, ready to supply relevant information to guests on demand.
Participate in social media posts in full Toy Soldier persona.
Participate in filmed or live video content for social media.
Demonstrate products for guests with confidence and enthusiasm, showcasing key features to help customers explore and engage with the assortment.
Lead private FAO events and/or private shopping experiences.
Tailor key talking points to suit your audience and deliver key information with a personal flair.
Wear a provided, laundered, and maintained uniform, including a hat, jacket, gloves and pants.