Towing and Road Service Manager

Montgomery Hassell•Zebulon, NC

4d•Onsite

About The Position

The Towing & Road Service Manager will oversee the daily operations of both towing and mobile road service teams, ensuring safe, efficient, and profitable service delivery. This position requires a hands-on leader who can manage employees, coordinate equipment and resources, maintain strong customer relationships, and drive operational performance. This is a leadership opportunity for someone who understands the demands of towing and fleet road service operations and takes ownership of building a reliable, efficient, and customer-focused team.

Requirements

Minimum of 5 years of experience in the transportation industry.
Minimum of 3 years of experience in mobile or field service operations.
High school diploma or equivalent.
Experience supervising employees, coordinating daily operations, and managing service teams.
Strong understanding of towing operations, commercial vehicle safety standards, equipment utilization, and roadside service procedures.
Ability to lead, motivate, and develop employees while maintaining accountability for performance and safety.
Strong organizational, problem-solving, and decision-making skills.
Excellent communication, customer service, and interpersonal skills.
Proficiency with Microsoft Office, including Word, Excel, and Teams.
Ability to work independently, manage competing priorities, and respond effectively to changing operational demands.

Responsibilities

Lead, supervise, and develop towing operators and mobile road service technicians, including hiring, scheduling, training, and performance management.
Oversee daily towing and road service operations, ensuring jobs are completed safely, efficiently, and within customer expectations.
Coordinate with dispatchers, drivers, and technicians to prioritize service requests, allocate resources, and minimize response times.
Manage the utilization, maintenance needs, and operational readiness of tow trucks, mobile service trucks, and related equipment.
Ensure compliance with DOT regulations, vehicle safety standards, company policies, and proper towing and recovery procedures.
Monitor departmental performance, identify opportunities for operational improvements, and maintain profitability across both service divisions.
Build and maintain strong relationships with customers, vendors, insurance companies, and other business partners.
Resolve customer concerns, service challenges, and operational issues professionally and effectively.
Maintain accurate service records, towing documentation, operational reports, and other required paperwork.
Develop and implement processes that improve productivity, service quality, employee performance, and customer satisfaction.