Tower Operator - Derrick Chrysler Dodge Jeep Ram FIAT, Edmonton

Capital Automotive Group

1d • Onsite

About The Position

As our Tower Operator, you won't just dispatch jobs - you’ll be the central nerve center of our service department. You'll direct repair workflow, match high-skill jobs to top technicians, partner with Service Advisors, and solve operational bottlenecks before they even happen. If you know automotive repairs inside and out and excel at keeping work moving fast.

Requirements

• Prior experience in automotive service dispatching, service coordination, or shop management.
• Deep understanding of vehicle repair processes and dealership management systems (DMS).
• Master-level organizational skills with the ability to balance multiple priorities in a high-energy environment.
• Sharp problem-solving instincts and strong communication skills.

Responsibilities

• Efficiently assign and dispatch repair orders based on technician expertise, job urgency, and availability.
• Act as the main bridge between Technicians, Service Advisors, and Parts to keep repairs on track and customers informed.
• Monitor repair progress, eliminate technician downtime, and track time and parts within our DMS system.
• Solve real-time schedule disruptions to keep the shop running safely, productively, and profitability.

Benefits

• Competitive pay plans that are reviewed regularly.
• Paid flex time and predictable scheduling.
• Comprehensive medical and dental benefits.
• Short-Term and Long-Term disability.
• A Health Spending Account.
• An Employee Family Assistance Program.
• Employee discounts on vehicle purchases, parts, and servicing.
• Corporate cell phone plan rates.
• Years of service recognition gifts.
• Optional RRSP deductions.
• Ongoing training and opportunities to grow your career.
• Maternity leave top-up program.
• Paid bereavement time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed