Experienced Tow Truck Driver (Non-CDL)Fulltime & Great Benefits!

Wilberts•Elma, NY

About The Position

Wilbert’s is hiring an experienced, non-CDL Tow Truck Driver to operate a rollback tow truck and retrieve vehicles sold to the company from locations throughout Western New York. The driver interacts directly with customers during vehicle recoveries and is expected to provide efficient, professional service. This role is part of the Customer Service department, reports to the General Manager, and is classified as non-exempt. Drivers work rotating day-shift schedules and are expected to work some weekends. The position requires safe vehicle operation, vehicle inspections, accurate paperwork and purchasing transactions, and adherence to company procedures and applicable traffic and DOT regulations. Drivers may also use software to manage vehicle recoveries and may be required to operate certain forklifts or heavy machinery with the appropriate license. Wilbert’s describes itself as a family-owned automotive recycling company based in Webster, New York, operating since 1952. Training and equipment are provided to new team members.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Experience or knowledge in the automotive industry.
At least 21 years of age for insurance purposes.
Valid driver’s license.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to meet the physical demands of the job, including regularly lifting or moving up to 50 pounds and occasionally up to 100 pounds; lifting devices or assistance are required for heavier merchandise.

Nice To Haves

Two years of tow truck experience is preferred.
Previous experience is beneficial but not required.

Responsibilities

Operate a rollback tow truck to safely retrieve vehicles from customers on a daily basis.
Follow local, state, and federal vehicle safety and traffic laws and DOT regulations.
Inspect the truck using the pre-trip checklist and report discrepancies to management.
Keep the truck and personal appearance clean and professional.
Follow direction from the Contact Center and CSR II to use time and company assets efficiently and provide good customer service.
Use a personal cellular device to communicate with customers and coworkers.
Complete required paperwork according to the position’s standard operating procedures.
Inspect retrieved vehicles according to company standards and procedures.
Complete vehicle purchasing transactions and tender cash or checks to customers.
Remain accountable for the cash till during each shift.
Follow company safety policies and procedures while operating equipment, avoiding harm or damage to people, property, and equipment.
Use software for vehicle recoveries and safe vehicle management.
Represent the company to customers, provide excellent service, and distribute marketing materials highlighting company services.
Operate certain forklifts or heavy machinery when required and appropriately licensed.