Tow Service

AAA Mountain West Group•Reno, NV

11d•Onsite

About The Position

Ever wanted a job where you genuinely save the day? At AAA Mountain West Group (MWG), we don't just hire tow operators—we hire Roadside Heroes. When our members are stranded, stressed, or having their worst day, you are the face of AAA arriving on the scene to bring safety, solutions, and peace of mind. If you have a great attitude and a desire to learn, we will provide all the training you need to build a successful, secure career. We believe in rewarding our heroes well. We offer a highly competitive earning scale, guaranteed hours, and a robust benefits package that ensures your financial and personal well-being.

Requirements

Must possess a valid driver’s license with a safe driving record
Two (2) years of experience in a customer contact role
Education & Training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training
A customer-first mindset and a passion for helping people.
Willingness and flexibility to work the 3:00 PM – Midnight shift, including weekends.
A valid driver’s license and a clean driving record (where applicable).

Nice To Haves

Vocational technical automotive training/certification or equivalent experience- Preferred

Responsibilities

Operating tow trucks safely and efficiently.
Performing simple vehicle diagnostics to figure out the issue.
Providing essential roadside assistance, including tire changes, fuel delivery, and vehicle lock-outs.
Building trust, problem-solving, and being a calming presence for our members on the scene.
Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Benefits

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly.
Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
Guaranteed Hours: Minimum of 40 hours per week
Shift Differentials: Earn an extra $0.75 to $1.50 more per hour depending on your hours and days worked.
Productivity Incentives: Earn up to an additional $1,900 extra per month just by doing the job you're trained to do!
401(k) Retirement: Automatic 3% enrollment (increasing 1% annually) with a company match of up to 6%.
Commuter Benefits: Save on taxes by setting aside up to $680/month for transit or parking.
Medical Choices: Choose from our flexible Red, White, or Blue tiers to fit your budget.
HSA Company Contribution: Enroll in the Blue Tier, and AAA will contribute $1,000 (Individual) or $2,000 (Family) annually to your health savings.
Mental Health Support: 6 free annual sessions with therapists or coaches via Modern Health for you and your family.
Dental & Vision: Full coverage for preventive checkups and cleanings.
Life Insurance: Company-paid Basic Life and AD&D insurance (1x your annual salary).
Generous PTO: Accrue up to 136 hours (17 days) of Paid Time Off in your very first year.
Paid Holidays: 11 paid holidays per year.
Tuition Reimbursement: Ready to grow? We reimburse up to $5,250 per year for job-related degrees or certifications (eligible after 6 months).
Free AAA Membership: Enjoy a Free AAA Classic Membership and exclusive discounts on home/auto insurance.