Tourist Information Counselor

Commonwealth of Pennsylvania • Delaware County, PA

1d • Onsite

About The Position

The Tourist Information Counselor works at a Pennsylvania Department of Transportation Welcome Center, providing guidance, information, and support to visitors while helping maintain smooth facility operations. The role involves assisting travelers with directions, lodging information, and details about Pennsylvania attractions; supporting tourism outreach; maintaining center displays and supplies; and managing visitor information and routine operational concerns.

This is a part-time, temporary, on-call position at the Delaware County PennDOT Welcome Center on I-95 North in Linwood. Shifts vary according to operational needs, with on-call availability required between 7:00 AM and 7:00 PM, seven days per week. Current temporary hours are 9:00 AM to 5:30 PM. The employee must be able to report to work within one hour of being called in. Telework is not available.

Requirements

• One year of experience in work involving public contact, or an equivalent combination of experience and training.
• Willingness and ability to work at and commute to the Delaware County PennDOT Welcome Center on I-95 North in Linwood.
• Ability to be on call between 7:00 AM and 7:00 PM, seven days a week.
• Ability to report to work within one hour of being called in.
• Front-facing public contact experience.
• Experience working with computers.
• Experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
• Ability to perform the essential job functions.

Nice To Haves

• Five or more years of full-time experience in work involving front-facing public contact.
• High school diploma or equivalent.

Responsibilities

• Assist travelers with directions, lodging information, and details about Pennsylvania attractions.
• Participate in tourism outreach activities, including travel shows, special programs, and partnerships with tourism agencies.
• Open and close the Welcome Center, maintain displays, stock materials, and keep the facility orderly.
• Prepare daily reports, update literature inventories, and maintain accurate visitor information.
• Respond to unexpected issues, contact appropriate personnel, and take action to resolve routine concerns.
• Follow safety procedures, report hazards, and remain alert to protect oneself, coworkers, and visitors.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed