Tourist Information Counselor

Commonwealth of Pennsylvania • Northampton County, PA

8d • Onsite

About The Position

The Department of Transportation is seeking a Tourist Information Counselor who enjoys meeting new people and sharing useful travel details. This role lets you support visitors as they explore Pennsylvania and helps strengthen tourism across the state. Your guidance and teamwork will create positive experiences for guests throughout the year. Be part of a welcoming environment where your work helps travelers feel informed and confident. This position focuses on providing visitors with accurate travel information and helpful guidance at a Northampton County Welcome Center. Your work will support tourism efforts and strengthen communication with travelers and partners.

Requirements

• One year of experience in work involving public contact
• An equivalent combination of experience and training
• Willing and able to work in and commute to Northampton County PennDOT Welcome Center: I-78 West: I-78 westbound, 1/2 mile west of PA/NJ border, Easton
• Ability to report to work within 1 hour of being called in
• Front facing public contact experience
• Experience working with computers
• Experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing
• Able to perform essential job functions

Nice To Haves

• Five or more years of full-time experience in work involving front facing public contact
• High school diploma or equivalent

Responsibilities

• Provide travelers with directions, lodging information, and details about attractions across Pennsylvania
• Support special programs and participate in tours and travel events to promote statewide tourism
• Open or close the Welcome Center as needed and maintain clean, organized displays and supply areas
• Prepare daily reports, track visitor counts, and maintain accurate inventories of literature and materials
• Share questions and concerns with supervisors and assist with internal and external communication tasks
• Follow safety procedures, report hazards, and act responsibly to protect visitors and staff

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED