Tourism Sales Coordinator

RENO SPARKS CONVENTION AND VISITORS AUTHORITY • Reno, NV

4d • Onsite

About The Position

The Tourism Sales Coordinator is responsible for assisting in the promotion of Washoe County (Reno, Sparks, and Incline Village) and surrounding areas, as a tourism destination, and for achieving the goals and objectives of the Reno Sparks Convention & Visitor's Authority (RSCVA). Additionally, the Tourism Sales Coordinator is responsible for sourcing business with potential and established client-base, contracting area hotels. The Tourism Sales Coordinator will cultivate third party data partner sites for top selling travel agencies to Washoe County, develop and maintain up-to-date room and air booking results to be used in developing and implementing digital and traditional tourism sales and marketing programming. Primary work will occur in the RSCVA’s administrative offices, however, at times work may occur in any one of the four RSCVA’s facilities, area hotels in & out of market, and attending familiarization tours (FAM’s), tradeshows and sales missions, with regional and/or local travel 10-20% of the time.

Requirements

• Bachelor’s degree in business administration, Communications, Public Relations, Advertising, Marketing, Hotel Administration, or related field desired.
• Minimum of 1-2 years of experience in tourism or hospitality desired.
• Must maintain valid Nevada Driver’s License while employed, be able to secure a U.S. Passport and rent a vehicle as necessary.
• Must be computer-literate and proficient in various software programs, such as Microsoft Word, Excel, Outlook, PowerPoint, TEAMS, and Adobe.
• Possess excellent organizational skills and attention to detail.
• Ability to effectively communicate in English, both in writing and verbally, with staff, supervisors, visitors, vendors, and the public.
• Ability to review and understand all necessary documentation and reports.
• Ability to understand and carry out verbal and written instructions; establish and maintain cooperative working relationships; work independently in the absence of supervision.
• Ability to multi-task.

Nice To Haves

• Destination Marketing/Management Organization, Convention and Visitors Authority/Bureau or Tourist Board work experience highly desired.
• Familiar with a variety of Tourism, Convention and Hospitality concepts, practices, and procedures desired.
• Strong interpersonal skills to build relationships, foster trust and cooperation among team members as well as customers and suppliers. Must have an outgoing personality, be able to make instant connections.
• Ability to prepare presentations and deliver to clients, hotel partners and board of directors.
• Ability to communicate proficiently in Spanish both verbally and in writing highly desired.

Responsibilities

• Assist in the creation, implementation, and management of partnership marketing programs.
• Work with existing travel partners within the key distribution channels.
• Assist in implementation of industry tradeshows, sales missions and promotions, client development events, client identification/cultivation, destination training process and client communication activity. Activities to include support with registrations, appointment tracking, material shipping.
• Maintain and manage digital training programs/database clean-up with existing third-party partners in the U.S., Canada and Mexico.
• Assist in the creation of tour operator and agency direct programming to continuously enhance CRM (Simpleview).
• Develop and assist managers with digital database reports, training programs, and initiatives.
• Create real-time processes to quickly identify and communicate with top-producing agencies/tour operators for digital and traditional sales outreach for both the RSCVA and hotel partners.
• Refine room night report templates for TravelClick, TA Connect, Reno Tahoe Academy, TravPRO Mobile.
• Datamining to ID top-selling travel agencies.
• Develop Excel standards and reports with pivot table features to identify and easily cross-reference Washoe County producers across various data-sources such as, including, but not limited to Amadeus, Mail Pound, TA Connect, TravelClick, TravPRO Mobile, Simpleview.
• Manage internal tourism mailbox.
• First point of contact for RTT Visitor Guide Requests.
• Assist in the development of tour operator and agency client development and sales/educational platforms for our hotel partners to include the following, but not limited to, call center agents, wholesalers, receptive operators, airline sales staff, travel agents and industry trade shows.
• Assist in the identification of corporate travel agencies by PCC (Pseudo-City Code) and rate structures.
• Assist in the planning, contracting, communications, implementation and follow up of familiarization tours (FAM’s)as needed.
• Contact area Destination Marketing Organizations quarterly for DMO Resource Hub updates.
• Interface and assist with the RSCVA Marketing, Sales and Finance departments, various stakeholders and property sales and marketing executives ensuring that the RSCVA’s activities are coordinated/implemented timely, efficiently, and satisfactorily.
• Assist other departments as needed to complete a variety of tasks ranging from administrative duties, client promotional gift preparation and site inspections.
• Assists in preparing monthly reports and assists the Vice President of Sales/Tourism Sales Managers as needed or assigned.
• Develops and maintains an accurate, up to date and comprehensive knowledgebase of the regions attractions and points of interests, and local hotel properties, is also able to effectively utilize knowledge as a sales tool.
• Regional and local travel 10-20%.
• Strengthens customer relationships through service ethic; anticipates and provides solutions to customers’ needs. Serves as an objective consultant for both external and internal customers.
• Conveys relevant information in a timely fashion, appropriately tailored to the intended audience; effectively influences and persuades others; listens effectively and follows-up to ensure understanding.
• Ensures that all information and promotional materials developed follow brand guidelines.
• Contributes to the effective day-to-day functions by providing administrative duties such as filing, answering phones, scheduling work-related appointments, invoice reconciliation, and event registrations with minimal supervision and often self-directing such work.
• Develops and monitors timelines for events to ensure communication and performance of contract services are satisfactorily fulfilled.
• Assist the Sales Team in fulfilling client and stakeholder requests and inquiries.
• Responsible for facilitating webinars and other requested presentations for the Sales Team.
• Assist in building online tradeshow booths/portals.
• Consistently demonstrate positive, interpersonal relations with all constituencies; cooperate harmoniously with others in the accomplishment of the RSCVA’s strategic goals and objectives.
• Assumes accountability for results of actions. Meets deadlines. Follows through on commitments to customer and internal planning process.
• Actively participates in formal department/RSCVA planning activities.
• Participates in professional community organizations as appropriate.
• Report to work as scheduled and/or requested.
• Performs other duties as assigned or requested.
• Maintain work area in a neat, clean, and orderly manner.

Benefits

• 100% employer paid Medical, Dental, Vision, Group Life, Long-term and Short-term Disability Insurance for employees.
• 50% employer paid Medical, Dental, Vision and Group Life Insurance for dependents.
• Enrollment in the Public Employees Retirement System of Nevada (100% employer paid contributions).
• Paid vacation and sick time.
• 12 paid holidays and 1 floating holiday.
• 457(b) Deferred Compensation plan.
• Additional voluntary supplemental insurance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees