Tourism Information Counselor 2 WAE

State of Louisiana•New Orleans, LA

2d•Onsite

About The Position

This is a part-time position located at the State Museum in New Orleans, LA. Professional work responsibilities include providing basic safety and interpretive services in the galleries and throughout the museum. The incumbent may also serve as the initial point of contact for all visitors and groups to the Louisiana State Museum. The incumbent will need to maintain knowledge of and fluency in all LSM programs and exhibits, be able to adapt to changes in schedule and job requirements, and assist the programming and education staff to implement educational programs, school tours, and special events as efficiently as possible. The Louisiana State Museum’s collections and educational programs stimulate awareness and appreciation of our state’s rich and diverse history and culture.

Requirements

One year of experience in tourism information, public relations, customer service, or teaching.
Every 30 semester hours earned from an accredited college or university will substitute for one year of the required experience.

Responsibilities

Monitor galleries internally to assure safety of museum artifacts, buildings, and guests.
Monitor and alert designated museum administrator in the event of crisis or disturbance.
Monitor and maintain the flow of visitors and assist visitors with questions.
Ensure that all museum rules are followed.
Provides information to LSM guests on LSM programming, properties, and other regional attractions.
Distributes brochures, maps, and other LSM printed materials.
Answer visitor questions pertaining to museum exhibits, the state, history, and culture.
Refers museum guests interested in additional LSM information to the appropriate museum personnel.
Use computer based Point of Sale ticketing system and group reservations database.
Receive cash, checks, and other forms of payments for museum admission.
Explain museum discounts.
Verifies total sales and balance the cash drawer at the end of the day.
Documents and explains and overages or shortages.
Maintain working knowledge to operate various office machines, such as copiers, calculators, and credit card machines.
Assist in the training of new Tourism Information Counselor staff.
Upon completion of proper training, may assist curatorial staff with cleaning of exhibits and artifacts on display.
May assist with museum programming, tours, and events in visitor services or building monitoring capacity.
Performs other duties as required.