Touring and Logistics Coordinator

Avalon Transportation•North Arlington, NJ

23h•$20 - $23

About The Position

Position Overview: Obtain all required information to fulfill the client’s transportation needs and enter that information correctly into the reservation or dispatch systems. Schedule : Flexible, weekends required Salary : Starting at $20-$23/hr DOE Benefits: 401(k) Dental insurance Health insurance Vision insurance

Requirements

HS Diploma or equivalent
Demonstrates ability to professionally manage difficult phone calls or client interactions while maintaining a calm and professional demeanor.
Must be able to skillfully deal with clients and difficult situations.
Must be able to multi-task with ease and prioritize between heavy phone volume, emails and managing multiple projects simultaneously.
Must possess excellent telephone etiquette and customer service skills.
Must be willing and able to represent the company in a professional manner and have a professional demeanor at all times.
Ability to listen effectively and capture all booking details to ensure client satisfaction.
Highly driven to succeed and committed to delivering exceptional customer service.

Nice To Haves

Experience in the limousine industry is preferred.

Responsibilities

Responsible for answering incoming calls, email requests and online booking requests for service from client.
Accurately input reservation request and any necessary changes into all appropriate computer systems in a concise and professional manner.
Keeping up to date on Avalon’s products, services, policies and procedures.
Reconfirm future reservations with clients.
Build rapport with clients by becoming knowledgeable about their account, special needs and particular preferences.
Responsible for continuously monitoring all incoming reservation channels (phone, multiple email inboxes, online bookings) and answering all inquiries about the company, service, rates and travel time promptly and professionally.
Handles reservations for affiliate work and farms orders to affiliate network as needed.
Monitors the status of national rides to ensure clients are receiving excellent customer service form our affiliate network.
Identifies and resolves any problems with incoming orders. Escalates as needed.
Proactively and professionally handles customer service complaints and escalates issues as appropriate to respective department heads.
Accurately helps build client profiles and accounts by informing accounting of new account information obtained from client calls.
Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details and securing and sending new trips.
Responsible for checking all work at the end of shift.
Handles and secures greeters when needed.
Other duties as assigned