Tour Sales and Experience Curator
About The Position
Toonie Tours is a fast-growing, multi-city tour operator with strong inbound demand. We’re building more than a traditional sales team; we’re building a high-performing, guest-focused experience team within one of Canada’s fastest-growing tourism companies. As we continue expanding across multiple cities, we’re looking for driven, personable individuals who are excited to grow alongside the business and play a meaningful role in shaping its future. This role is ideal for someone who thrives in a fast-paced environment, enjoys connecting with people, and understands that great sales comes from understanding guest needs and creating memorable experiences — not just closing transactions. The successful candidate will work closely with leadership and cross-functional teams to help convert high-intent inquiries into exceptional bookings, while contributing to the systems, playbooks, and culture that will support the company’s long-term growth. For the right person, this is a fantastic opportunity to join a company at an exciting stage of growth, with genuine long-term potential for development and progression. This role matters immediately. Your wins (and misses) show up fast.
Requirements
- Applicants must be legally eligible to work in Canada.
- Sales: 5 years (required)
- Must be the kind of seller who collaborates with the customer to find the best service fit
- Must be the kind of seller who communicates clearly internally
- Must be the kind of seller who keeps people aligned
- Must be the kind of seller who improves the playbook instead of keeping “secret sauce” to yourself.
Nice To Haves
- B2B sales: 5 years (preferred)
- Retail sales: 5 years (preferred)
- Portuguese (preferred)
- Spanish (preferred)
Responsibilities
- Convert high-intent opportunities into revenue without sacrificing margin or guest experience.
- Respond quickly to sales-eligible inquiries (phone/SMS/email)
- Qualify needs fast: date window, group size, budget band, must-haves, constraints
- Present the best-fit option and close with a booking link/proposal
- Follow a disciplined follow-up cadence (Day 0/1/3/7/14) — no orphan leads
- Track pipeline stages and next actions with clean CRM hygiene
- Protect margin: discount only within guardrails; track estimated CM1 on wins
- Execute agent-assisted upsells using the playbook
- Capture loss reasons and share insights weekly so the system improves
- Collaborate with the customer to find the best service fit
- Communicate clearly internally
- Keep people aligned
- Improve the playbook instead of keeping “secret sauce” to yourself.
- Documenting what works and improving scripts, templates, objection handling, and follow-up sequences
Benefits
- Health and dental benefits
- Profit-sharing program
- Flexible scheduling
- Career growth opportunities
- Ongoing training and development
- Employee discounts and perks
- Team events and celebrations
- Complimentary snacks and coffee
- Collaborative team environment
- Join a fast-growing Canadian company
- Make a direct impact on company growth
- Performance-based recognition
- Fun and rewarding workplace
- Meet people from around the world
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
