Tour Receptionist

Wyndham Hotels & Resorts•San Antonio, TX

3d•Onsite

About The Position

Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

Requirements

High School Diploma
Computer Skills Required
Proficient in Microsoft Word
Proficient in Microsoft Outlook
Proficient in Microsoft Excel
One year of general office experience
One year of customer service experience
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

Greet and qualify touring guests.
Collect and validate all guest information.
Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
Provide exceptional customer service to all guests.
Answer phones and guest questions in a professional manner.
Assist property owners with contract questions or concerns.
Distribute premiums to guests upon closure of presentation.
Complete daily gift, tour and contract reconciliation in all systems.
Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
Prepare and balance cash, down payments, site stats for Contract Department.
File and secure all documents per procedures.
Maintain Property Owner Information per PII and PCI standards.
Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
Assist Administrative Supervisor in support of Sales Staff.
Preparation and maintenance of legal documents.
Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams.
Performs other duties as needed.