Tour Operations Supervisor
About The Position
As a leader in small group travel, Odysseys Unlimited designs and operates exceptional guided tours around the world, giving guests the opportunity to experience the rich cultures, history, and people of the places we visit. We are committed to a culture of excellence, career growth, and fostering an inclusive environment at our headquarters in Newton, Massachusetts and wherever our travels take us. We value diverse perspectives and believe that solutions can, and should, come from everyone. Our team is made up of adventurous, dedicated individuals who take pride in helping our guests realize their travel dreams. Our employees are part of a company committed to making a positive impact by giving back both locally and to the communities we visit abroad. We are an equal opportunity employer, offering a collaborative and supportive environment where you can discover all the travel industry has to offer.
Requirements
- Minimum of 3 years of relevant work experience, travel industry experience a plus
- Strong project management skills: ability to plan, execute, monitor, and evaluate results
- Self-directed and ability to work with minimal supervision once trained
- Demonstrated excellent planning and organizational skills with attention to detail and accuracy
- Proven ability to provide the highest level of support and responsiveness with a commitment to excellence
- Broad knowledge and experience in collaborating with a team, both internal and across multiple countries and cultures
- Demonstrated solution-oriented thinking
- Exceptional communication skills: written, verbal, listening and presentation
- Able to thrive in a fast-paced environment with the ability to multi-task and maintain deadlines while also handling competing urgent matters
Nice To Haves
- International travel experience preferred
Responsibilities
- Manage a team of 75+ tour directors in selected regions through direct individual relationships and in partnership with on-site tour operators
- Recruit and contract the best tour director(s) in the region
- Assign tour directors based on company guidelines
- Work directly with individual tour directors to effectively manage their needs and ensure they have the tools to deliver an excellent travel experience to guests
- Provide informative briefings to tour directors prior to each tour departure and maintain excellent communication with the tour director while on tour
- Effectively and in a timely manner support tour directors with on-tour challenges, including possible on-tour correspondence
- Achieve company quality goals by addressing areas for improvement with suggested resolution
- Review tour quality results and provide coaching to the tour director
- Develop presentations/talks to motivate and educate tour directors during in country or virtual meeting
- Conduct and facilitate in-country and virtual meetings/trainings
- Participate in providing support to the office’s 24/7 emergency assistance team
- Ability to travel 3 – 5 times per year (including some weekend travel)
- Provide departmental backup as needed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
