Tour Operations Associate - SEASONAL

The Guest House at Graceland • Memphis, TN

5d • Onsite

About The Position

This is a Seasonal position located in the Tour Operations Department having variable/flexible working hours to include weekends, holidays, evening, and overtime as needed. This is an internal/external recruitment.

Requirements

• Ability to cope with a heavy workload
• Excellent communication and interpersonal skills are essential
• Ability to perceive and deal with sensitive issues and maintain confidentiality
• Ability to deal successfully with a wide range of people
• Ability to work under pressure of deadlines and competing needs
• Ability to be flexible and adaptable to all types of situations
• Ability to stand and walk for long periods of time
• Ability to lift boxes weighing up to 25lbs
• Ability to consistently lift 30lbs throughout the day
• Ability to stoop and reach
• Ability to climb stairs
• Good clear speaking voice is essential
• No smoking or eating in the work area
• Uniform is required
• Work flexible hours and overtime as required
• Ability to work in all types of weather conditions
• Must be able to pass a background check and pre-employment drug test

Responsibilities

• Provide a quality tour to guests at Graceland in various positions through both verbal spiels and through audio equipment.
• Assist with the audio equipment by delivering instruction to guests and assist with any problems that may occur.
• Greet guests, provide excellent guest service, answer questions and direct them to proper locations.
• Assist with inspection of work area/equipment and provide a daily report of repairs and concerns to supervisors.
• Assist with SRT and VIP tours as assigned.
• Assist guests in all types of situations including emergency situations; administer First Aid when required.
• Research information as required.
• Assist in other duties as necessary or assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed