Tour Manager - San Jose

GMR Marketing (In-Market)•San Jose, CA

1d•Remote

About The Position

As Tour Manager, you’ll oversee all aspects of the program while on the road—from managing day-to-day execution to leading and supporting a team of Brand Ambassadors (BAs) & Lead brand ambassadors (LBAs). You’ll help create a positive team environment, keep operations running seamlessly, and make sure everything aligns with client expectations. In this role, you’ll represent a university-focused program that promotes affordable internet packages for eligible students, educating them on available options, answering questions, and making it easy to get connected. You’ll play a key part in expanding digital access and supporting student success both on and off campus. Because this is a traveling role, you’ll have the opportunity to visit a variety of local markets and be part of an exciting, fast-paced experience. Flexibility and a willingness to travel consistently throughout the duration of the program are key.

Requirements

Valid Drivers License is required
Must be 21 years of age or older
Prior management experience with strong leadership, coaching, and performance management skills
Excellent communication and presentation skills; able to engage clients, staff, vendors, and the public
Highly organized multitasker with strong time management, prioritization, and delegation abilities
Tech-savvy with working knowledge of Microsoft Word, Excel, and general program tools
Strong problem solver with the ability to think quickly, adapt, and make on-the-spot decisions
Comfortable working in fast-paced, changing environments, including outdoor/adverse conditions
Willing and able to travel extensively for the duration of the program
Operationally focused with experience managing logistics, inventory, timelines, and program execution
Detail-oriented with accountability for reporting, documentation, and compliance standards
Team-oriented leader who motivates staff, resolves issues professionally, and fosters a positive culture
Proactive communicator who escalates issues, shares best practices, and drives continuous improvement
Adaptable and collaborative, able to adjust to evolving priorities and client needs
Results-driven with a strong sense of ownership and commitment to meeting or exceeding goals
Professional, polished, and brand-aligned in appearance, attitude, and conduct

Nice To Haves

Bonus: familiarity or passion for the brand/program

Responsibilities

Act as the main point of contact on-site between activations, retailers (if applicable), and the public
Confirm activation details, including, but not limited to: exact location of activation, dates and times, activation set-up and tear-down times, price specials, prizes and/or promotions, and security arrangements
Secure area and confirm physical boundaries of the activation site
Manage and train a team of staff on-site
Be the main point of contact for all on-site staff. This includes other in-market teams that are in different locations where the Tour Manager is not present
Manage the setup, teardown, load in, and load out of the activation assets
Transport promotional vehicle and elements to activation sites
Direct and perform the cleaning and maintaining of the site during and after the activation
Make on-the-spot decisions that may deviate from original plan of action but are necessary to be successful
Ensure each activation is operated with the safety of staff and the public as highest priority
Manage activation activities and giveaways
Complete activation reporting including, but not limited to: daily recaps, tracking staff attendance, and providing photo/videos
Handle all activation problems quickly and professionally
Complete weekly expense reports
Other duties as assigned and necessary for a successful activation
Responsible for scheduling and communicating with a pool of staff each week