Irvin Tour Guide

DECC • Duluth, MN

13h • $15

About The Position

A Tour Guide’s primary role is to provide guests with exceptional customer service, a fascinating tour, and notable information about the retired ore ship, the William A. Irvin.

Requirements

• Ability to maintain a positive disposition while quickly and courteously responding to guests.
• Ability to work well with others.
• Ability to deal with frequent change, delays, or unexpected events.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and the tour narrative.
• Able to communicate and speak effectively in front of small and large group settings.
• No minimum education requirements for this position.
• Exceptional customer service.
• Must be 16 years of age or older.
• Successful completion of reference checks.
• Successful completion of a background check.
• Successful completion of a drug test, if applicable.
• The DECC uses USCIS Form I-9 to verify the identity and employment authorization of individuals hired for employment.
• On the form, an employee must attest to his or her employment authorization.
• The employee is required to present the DECC with acceptable documents evidencing identity and employment authorization at the time of hire.
• The DECC will examine the employment eligibility and identity document(s).

Nice To Haves

• Customer service experience
• Knowledge of the Duluth area

Responsibilities

• Provide historic facts and narratives to groups and individuals while they tour the William A. Irvin.
• Positively deliver a memorable experience to a diverse audience.
• Answer questions and provide additional information necessary to complete the full tour experience.
• Follow safety protocols and assume responsibility for the safety of any groups or individuals in your area.
• Execute stationary and guided tours duties.
• Responsible for helping to keep the ship clean and tour-ready.
• Assist team and/or other departments with tasks, including light cleaning, moving chairs, merchandise, or signage, and other event or tour related functions.
• Create and maintain a professional and hospitable appearance and atmosphere.

Benefits

• Free parking
• Employee wellbeing initiatives
• Monthly bus pass bus reimbursement program
• Public Employee Retirement Account (PERA) – Pension Plan – with employer match
• Optional Minnesota Deferred Compensation Plan
• Free Employee Assistance Program
• Paid Time Off

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed