Tour Guide (English-speaking)

SPS-North America•New York, NY

8h•Onsite

About The Position

Top of the Rock at Rockefeller Center is an iconic New York City attraction, offering breathtaking views of the city skyline from the Observation Deck. We are seeking dedicated and customer-oriented Tour Guide/s to join our team! As a valuable member of the team, you are the face of the famous popular observation deck and will be responsible for creating uniquely unforgettable experiences for our guests. Our team members are empowered to create singular moments by displaying a strong attention to detail and anticipating our guests’ needs. Applicants should demonstrate an ability to quickly learn and communicate information pertaining to Top of the Rock as well as other aspects of Rockefeller Center. You will be the primary point of contact to greet and guide guests through the attraction while providing an exceptional guest service experience.

Requirements

Ability to understand and communicate in English, both verbally and in writing
High School Diploma (or equivalent) required.
Must feel comfortable in operating wireless tour equipment
Outgoing, enthusiastic personality and genuine interest in providing optimal guest service
Must enjoy working with the public
Cooperative, team player mentality
Must be willing to work as necessary in changing climate conditions
Maintain a positive attitude in the work environment

Nice To Haves

Portuguese and Spanish, and other languages is an advantage but not required.
Experience in art, architecture, history and art history is highly preferred

Responsibilities

Greets, guide and register visitors
Must be able to communicate in a clear and concise tone of voice
Must be punctual and comfortable leading groups of 10-25 people
Demonstrate a strong command of names, scripts, dates and stories representing this historic landmark
Field all questions from guests regarding the Observation Deck and New York City
Must actively increase their knowledge and awareness of the site