Tour Guide - University of Kansas

ASM Global • Lawrence, KS

4d • Onsite

About The Position

The role of a Tour Guide staff member is to effectively give information about the venue in an entertaining, engaging and informative way. To serve the high volume of visitors, it is imperative that service of the highest standard is administered daily through each employee associated with the tour department.

Requirements

• Have relevant customer service experience.
• Must have excellent interpersonal skills.
• Ability to demonstrate a positive and team-oriented attitude.
• Must be comfortable serving visitors of all backgrounds and age.
• Must be willing to be flexible with their schedule and daily assignments.
• Ability to stand for long periods of time and walk long distances.
• Non-traditional hours (Nights, Weekends & Holidays as necessary)

Responsibilities

• Be knowledgeable about all parts of the stadium that are on the tour route and in the script.
• Greet guests as they enter assigned areas.
• Facilitate a group getting through the stadium in a safe and effective way.
• Provide facts and historical information about the city, visible landmarks, pointing out features of interest and answering questions.
• Maintain a professional image and pleasant demeanor at all time.
• Provide a high level of customer service for the guest, resolving issues and referring issues to Supervisor as necessary to ensure a pleasant experience.
• Create and prepare specified tour material as needed.
• Work with fellow team members to keep tour route monitored in an effective manner.
• Ensure safety of our guests while waiting, on tour or in assigned areas.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed