Tour Guide, Intuit Dome

Intuit Dome•Inglewood, CA

3d•Onsite

About The Position

We are looking for Tour Guides to join our Intuit Dome team! Intuit Dome is the home of the LA Clippers and LA’s newest landmark for live concerts and events. The technologically advanced and basketball-obsessed arena and entertainment venue will deliver a uniquely intimate and intense experience that will redefine what it means to be the best arena in the world. Our team is hiring for part-time Arena Tour Guides who will provide fans the opportunity for private, public and educational tours of the arena. As an Arena Tour Guide, you will provide an exceptional fan experience while sharing all the amazing details that make our building unique. This is a part-time role based in Inglewood, CA and is not eligible for benefits. Due to the nature of this industry, candidates must be available to work a flexible schedule including nights, weekends, and holidays to support high profile concerts and NBA games. Additionally, you must be able to commit to at least three days a week.

Requirements

Experience working in tours or customer service.
Excellent communication and presentation skills.
Charisma and adaptability to meet the needs of different tour groups and fans.
An enthusiasm for sharing knowledge and expertise, particularly around architecture and technology.
Ability to learn, contribute and thrive in a fast-growing, dynamic environment.
Demonstrated ability to communicate and positively interact in a diverse multi-cultural environment.
Ability to ascend and descend stairs and work safely at various heights, including top of stairways, when required.
Ability to work in confined or enclosed spaces, including elevators, when required.
Ability to move throughout the venue quickly and safely during events.
Ability to communicate effectively with guests, coworkers, and supervisors in person and through radio or other communication devices.
Ability to work in both indoor and outdoor environments. Outdoor work may include exposure to varying weather conditions, including heat, cold, rain, wind, humidity, and direct sunlight.
Ability to work in environments with elevated noise levels, crowds, and vibration typical of live sporting events and entertainment venues.
Ability to work in crowded environments with frequent interaction with guests and team members.
Ability to work a flexible schedule, including evenings, weekends, holidays, and extended shifts based on business needs.
Must be at least 18 years of age.
High school diploma or equivalent required.

Responsibilities

Be the face and voice of the Intuit Dome story, providing an engaging experience for our fans.
Provide exceptional fan experience to all arena visitors and tour attendants.
Be knowledgeable about all parts of the arena that are on the tour route and in the script.
Facilitate a group getting through the arena in a safe and effective way.
Interact with participants by answering questions and providing entertaining tours.
Share knowledge about the history, culture, geography, and significance of landmarks and points of interest.