Tour Guide, Zipline

Kualoa Ranch Hawai'i Human Resources•Kaneohe, HI

8d•Onsite

About The Position

Join Kualoa Ranch Hawai‘i, where history, culture, and natural beauty come together in one of the most extraordinary places in Hawai‘i. With diverse operations and a deep commitment to our land, community, visitors, and each other, we honor our proud legacy while building an exciting future. Be part of our ‘ohana and share the spirit of Hawaiʻi with the world. Location: On-Site - Kaneohe, HI. Relocation Package: None Schedule: Full-time; open availability including weekends and holidays is required. POSITION SUMMARY The Zipline Tour Guide provides exceptional guest service and safety leadership while conducting guided zipline tours throughout Kualoa Ranch’s world-renowned property. This role is responsible for ensuring guest safety, delivering educational and entertaining commentary, and maintaining professionalism and poise in a dynamic outdoor environment. As a frontline representative of Kualoa Ranch, the Zipline Tour Guide embodies the values of Aloha, Mālama, Poʻokela, ʻOhana, and Laulima serving as both an ambassador of Hawaiʻi and a steward of Kualoa’s mission to preserve, protect, and share the beauty of the land.

Requirements

Exceptional customer service skills with a focus on integrity, responsibility, and teamwork.
Ability to manage guest interactions calmly and professionally, including during high-adrenaline situations.
Strong communication and storytelling skills.
Comfortable working at heights and in outdoor environments year-round.
Successful completion of Kualoa Ranch’s paid Zipline Training Program (up to 80 hours), including:
Minimum of 16 hours of practicum guiding experience.
Passing both written and practical skills assessments.
Employment is contingent upon successful completion of training; employment is at-will.
Current CPR and First Aid certification (or willingness to obtain).
Ability to stand, walk, and climb for extended periods in outdoor, elevated, and uneven terrain.
Ability to lift and carry up to 50 lbs.
Comfortable working at heights and operating safety gear and rescue systems.
Ability to hike uphill and downhill while carrying gear or equipment.
Capable of performing physical tasks involving reaching, bending, and assisting guests.
Comfortable working outdoors in all weather conditions.

Responsibilities

Deliver engaging, informative, and culturally respectful tours that connect guests to Kualoa’s history, landscapes, and stories.
Create a safe, welcoming, and memorable environment for guests of all backgrounds and comfort levels.
Represent Kualoa Ranch’s brand and values through professionalism, enthusiasm, and aloha spirit.
Operate zipline systems safely and efficiently according to A.C.C.T. and Kualoa Ranch standards.
Inspect equipment and platforms before each use, ensuring all gear and lines are in proper working condition.
Properly fit and secure guest harnesses, helmets, and safety gear, and provide clear, calm instruction throughout the experience.
Monitor guest readiness, assist with launches and landings, and intervene promptly if safety issues arise.
Follow all emergency procedures and report incidents or maintenance concerns immediately.
Work closely with co-guides, leads, and management to ensure smooth tour flow and timing.
Communicate clearly over radios and maintain professional conduct at all times.
Participate in department meetings, ongoing training sessions, and safety refreshers.
Support teammates by assisting with gear maintenance, cleaning, and course setup or breakdown.
Promote Kualoa’s mission of mālama ʻāina by educating guests on the cultural and ecological significance of the land.
Model care and respect for the natural environment, minimizing impact on trails, vegetation, and wildlife.