Tour Guide Supervisor
About The Position
The Living Desert Zoo and Gardens is seeking a Tour Guide Supervisor/Group Sales Support team member to help deliver exceptional guided tour experiences while supporting group sales operations, tour logistics, and day-to-day leadership for our Group Tour Guides. In this hands-on supervisory role, you will help coordinate tour schedules, assign guides, prepare vehicles and materials, support training, respond to operational needs, and ensure guests receive welcoming, professional, and mission-aligned service. This position is ideal for someone who thrives in a fast-paced guest service environment, enjoys public speaking and storytelling, and can balance operational details with inspiring team leadership.
Requirements
- Demonstrated experience coordinating work, training employees, assigning tasks, or providing day-to-day leadership in a guest service, hospitality, education, tourism, recreation, or similar setting preferred.
- Minimum of two years of experience in public speaking and interacting in a guest service environment.
- Prior experience as a volunteer, team member, tour guide, educator, docent, supervisor, or lead worker preferred.
- Valid California driver’s license, acceptable driving record, and ability to remain insurable on The Living Desert’s automobile policy required.
- Availability to work a flexible schedule based on operational needs, including weekdays, weekends, holidays, daytime or evening shifts, and occasional early morning or nighttime assignments.
Nice To Haves
- Knowledge of the tourism industry
- Shuttle driving experience
- Bilingual Spanish skills
Responsibilities
- Supervise and support Group Tour Guides by assigning daily work, answering questions, coaching team members, and helping ensure consistent guest service standards.
- Coordinate tour operations, including guide schedules, vehicle readiness, signage, tickets, radios, microphones, and tour materials.
- Conduct engaging guided tours for groups, conventions, motor coach visitors, families, organizations, prospective clients, donors, and special guests.
- Support group sales fulfillment through volume ticket orders, payment follow-up, delivery coordination, donation request packets, and administrative follow-through.
- Partner with Admissions, Guest Services, Learning & Impact, Animal Care, Facilities, Security, and other departments to keep tours running smoothly.
- Assist with training, briefings, procedural updates, and documentation related to tour operations, safety practices, vehicle procedures, and guest engagement.
- Monitor vehicle condition, complete routine inspections, report maintenance needs, and help ensure tour vehicles are safe and ready for use.
- Represent The Living Desert with professionalism, warmth, and enthusiasm in every guest, client, volunteer, team member, and community interaction.
Benefits
- Conservation is at the heart of everything we do.
- AZA-accredited zoo and botanical garden
- Connect guests to wildlife, desert ecosystems, and conservation action through immersive experiences, education, and global conservation initiatives.
- Opportunity to lead a guest-facing team, support unforgettable group experiences, and help inspire conservation advocates every day.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
