Tour Director

The Travel Corporation • Edmonton, AB

11d • Onsite

About The Position

The Travel Corporation (TTC) is a global family-owned business with over 100 years of experience, focused on creating enriching travel experiences through exceptional service and quality. Their ethos, 'Driven by Service,' emphasizes passion, people, and purpose in designing immersive, innovative, and responsible travel experiences across 70 countries with 40 award-winning brands. Destination America is seeking highly qualified Travel Directors/Travel Concierges for Canadian programs in the Eastern Canada/Maritimes regions for the 2024 season, typically running from May through September. The role involves working with brands like Trafalgar, Insight Vacations, Luxury Gold, and Costsaver, as well as key account partners. Ideal candidates are passionate about their region, eager to share knowledge, customer-service-centric, and capable of managing itinerary details seamlessly. Applicants must be eligible to work in Canada.

Requirements

• Must be proficient in Microsoft Word, Excel, Teams, the internet, email, and social media
• Must possess strong technical abilities and be able to utilize an iPad and various applications and learn various internal platforms
• Must have administrative, organizational, and basic accounting skills
• Applicant must speak English fluently
• Must possess excellent customer service skills and excellent written and verbal communication skills
• Ability to interact with vendors and guests from various countries, cultures, and ages
• Vision correctable to 20/20 with reasonable accommodation required
• Applicant should be able to lift 20 lbs with reasonable accommodation and be able to sit and stand for long periods of time, walk frequently and for long distances, and adapt to long working hours for 10 to 20 days at a time
• Exceptional attention to detail and ability to multitask required
• Strong candidates will possess leadership qualities, high emotional intelligence, cultural sensitivity, and possess a thorough understanding of Canadian history, politics, and culture, as well as have a working knowledge of international and domestic current events
• Applicant should also have previous and applicable work experience in the destination and must be eligible to work in Canada

Nice To Haves

• Between 3-5 years over the road experience leading multi-national groups preferred
• Travel Certificates, Tour Director/Guide Certificate Preferred
• ITMI, TripSchool, or IGA certification strongly preferred

Responsibilities

• Effectively manage trip logistics and day-to-day operations for up to 52 guests on a coach, ensuring a seamless travel experience
• Utilize good judgement and ensure guest safety at all times
• Provide unparalleled and individualized customer service to each guest on the trip
• Craft and deliver enlightening and detailed stories and commentary in fluent English throughout the trip as a regional expert in the destination
• Utilize technology on the coach to enhance guests’ experience while travelling
• Keep an organized log to manage and collect trip funds for optional experiences and account for all trip expenses
• Build upon our strong relationships with our vendors and various partners, both internally and externally
• Work closely and collectively with our Operations team while also making effective decisions as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees