Tour Desk Agent

Westgate Resorts•Las Vegas, NV

10d•Onsite

About The Position

As a Tour Desk Agent, you’ll be the friendly face that sets the tone for an unforgettable guest experience! In this front-facing role, you’ll welcome guests with warmth and professionalism, review any pre-arranged incentives, and ensure they’re fully prepared for their upcoming resort tour. Your positive attitude and attention to detail help create a seamless start to the tour process while supporting our sales team's success. If you love hospitality, thrive in a fast-paced environment, and enjoy helping guests feel informed and excited, this is the role for you!

Requirements

High school diploma or GED (college coursework in hospitality a plus).
1+ year in customer service, hospitality, or administrative support preferred.
Friendly, professional communication and guest service skills.
Organized, detail-oriented, and able to multitask in a fast-paced setting.
Comfortable with Microsoft Office and handling phones/inquiries.
Problem-solver with a positive, team-focused attitude.

Nice To Haves

college coursework in hospitality

Responsibilities

Effectively check guests into and out of the tour assignments for that morning.
Coordinate the general office administration for the Vice President of the VOA.
Provide clerical assistance to the General Manager and Senior Management as necessary.
Help with routine and special projects for the Vice President, General Manager and/or Senior Management.
Assist with researching, resolving, and documenting internal and external issues.
Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts.
Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory.
Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries.

Benefits

Medical, Dental, and Vision Coverage
Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact