Tour Desk Agent
About The Position
This role involves creating remarkable guest experiences at Westgate Branson Woods Resort. The Tour Desk Agent will be responsible for checking guests into and out of tour assignments, coordinating general office administration for the Vice President of the VOA, and providing clerical assistance to the General Manager and Senior Management. The position also involves assisting with routine and special projects, researching and resolving issues, compiling and distributing statistical data, and managing office tasks such as correspondence, photocopying, file maintenance, and supply inventory. Additionally, the role requires answering multi-line phones, taking messages, and addressing general inquiries, complaints, and questions.
Requirements
- Guest service experience
- Ability to perform tasks on computer
Responsibilities
- Effectively check guests into and out of the tour assignments for that morning
- Coordinate the general office administration for the Vice President of the VOA
- Provide clerical assistance to the General Manager and Senior Management as necessary
- Help with routine and special projects for the Vice President, General Manager and/or Senior Management
- Assist with researching, resolving, and documenting internal and external issues
- Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts
- Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory
- Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries
Benefits
- 401(k) with Generous Company Match
- Daily Pay
- Wellness Programs
- Tuition Assistance
- Employee Assistance Program (EAP)
- Pet Insurance
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
- Career Growth and Advancement Opportunities
- Community Involvement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
