Tour Commander - EVERGREEN 2026

CC•Queens, NY

3d•Onsite

About The Position

This role serves as the primary point of customer service for all security-related issues with residents. The Tour Commander is responsible for responding to all major and minor incidents, performing vertical and perimeter patrols, and monitoring all on-site cameras. This position also involves monitoring the performance of contracted security officers, supervising and working with them, and documenting all incidents on security reports. The Tour Commander will sign off on contracted security officers' reports, distribute letters and flyers to residents, and assist with evictions. Additionally, they will conduct building inspections, report all violations, gather intelligence for S/D, ASM, and local law enforcement, and assist PD/FD/EMS. The role requires accountability for all security equipment, responding to court for testimony, and making proper notifications to SD/ASD of all matters of importance. The Tour Commander will also monitor and carry the department radio, maintain the security booth and all logs, conduct parking lot inspections, and control vehicle traffic onto the property, recording all visitors in the logbook.

Requirements

Minimum 3 years’ experience in maintenance and/or construction is ideal
Must be proficient in MS Word and Excel
Strong analytical skills
Strong attention to detail
Some knowledge of CCTV

Responsibilities

Primary point of customer service for all security related issues with residents
Responds to all major / minor incidents
Performs vertical and perimeter patrols
Monitors all cameras on site
Monitors contracted security officer's performance
Supervises / work with contracted security officer
Documents all incidents on security reports
Sign off on contracted security officers' reports
Distributes letters and flyers to residents
Assists with eviction
Conducts building inspection and report all violations
Gathers intelligence for S/D, ASM and local law enforcement
Assists PD / FD / EMS
Accounts for all security equipment
Responds to court for testimony
Makes proper notification to SD / ASD of all matter of importance
Monitor and carry department radio
Maintains security booth and all logs
Conducts parking lot inspection
Controls vehicle traffic onto property / record all visitors in logbook