Total Performance Manager

Sedgwick•Sun Prairie, WI

17d

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Total Performance Manager PRIMARY PURPOSE: To monitor team and colleague technical and quality activities with a focus on trends and quality compliance; to recommend office needs for training to management; and to plan and initiate appropriate actions facilitating overall office performance, development and improvement.

Requirements

Bachelor's degree from an accredited college or university preferred.
Eight (8) years of related experience or equivalent combination of education and experience required to include five (5) years claims management and two (2) years supervisory experience required.
Thorough knowledge of claims management practices and procedures
Strong understanding of quality and auditing processes
Excellent oral and written communication skills, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Computer keyboarding, travel as required
Hearing, vision and talking

Nice To Haves

Professional certification such as AIC, CPCU or ARM preferred.
Two (2) years service with the company preferred.

Responsibilities

Administers the COMPASS program; conducts local office file audits.
Presents audit findings and results to local, regional and national management.
Assists Operations managers in coordinating and implementing national quality initiatives at the local level.
Manages and coordinates training and improvement activities needed to meet established operational and technical audit requirements.
Manages colleague coaching, mentoring and group training; participates as needed.
Manages new colleague training.
Provides supervisors with objective colleague quality measurements for use in the Managing Accountability People Performance (MAPP) program.
Participates in quarterly national total performance management (TPM) review meetings with national TPM and Quality leaders.
Conducts training during regional claims school quarterly.
Maintains technical claims and jurisdictional expertise.
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.