Total Cost of Care Program Specialist

Blue Cross & Blue Shield of Rhode Island•Providence, RI

8d•$65,600 - $98,400•Hybrid

About The Position

Integral part of the TCOC team dedicated to managing the enterprise’s medical costs while continuously improving member outcomes, quality and experience. Provides operational, programmatic and analytical support for the TCOC portfolio and specific cost savings initiatives. The Program Specialist plays a critical role in streamlining processes and working with leaders across the organization to achieve enterprise TCOC goals.

Requirements

Bachelor’s degree in healthcare administration, business, finance, public health, or a related field.
3-5 years of experience in healthcare, business operations, consulting, or a related environment.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Excellent written and verbal communication skills, including meeting facilitation.
Proficiency in Microsoft Office, including Excel and PowerPoint.
Strong attention to detail and ability to track multiple workstreams simultaneously
Ability to manage timelines, follow-ups, and deliverables with minimal oversight
Clear, concise, and professional written communication (including email drafting)
Effective meeting facilitation, note-taking, and follow-up coordination
Ability to work effectively across cross-functional teams
Strong accountability and responsiveness in a matrixed environment
Ability to create polished, well-structured PowerPoint presentations
Strong sense of organization and storytelling in materials
Ability to work with data in Excel (sorting, filtering, pivot tables)
Basic understanding of data trends and willingness to develop analytical skills

Nice To Haves

Experience supporting cross-functional projects or initiatives.
Exposure to healthcare data, cost management, or analytics environments.
Experience using Excel for data organization and basic analysis (e.g., pivot tables, lookups).
Familiarity with PowerPoint for executive-ready presentations.

Responsibilities

Support the planning and execution of Total Cost of Care initiatives across key medical spend categories.
Maintain detailed tracking of initiative milestones, deliverables, risks, and action items.
Support the broader TCOC team with initiative sizing, impact tracking, and performance monitoring.
Use Excel to organize, summarize, and validate data inputs.
Follow up with stakeholders to ensure timely completion of assigned tasks and commitments.
Identify and escalate potential delays or gaps in execution.
Develop and update PowerPoint presentations for leadership updates, governance forums, and working sessions presenting information in a clear, structured, and visually effective manner.
Coordinate recurring and ad hoc meetings, including scheduling, agenda development, and materials preparation.
Facilitate meetings as needed, ensuring discussions stay focused and objectives are achieved.
Capture clear meeting notes, action items, and decisions, and distribute follow-ups in a timely manner.
Draft professional, concise email communications for stakeholders, including updates, requests, and follow-ups.
Support cross-functional coordination by ensuring clarity of roles, timelines, and expectations.
Adopt a continuous process improvement mentality identifying opportunities to improve tracking tools, reporting formats, and team processes.
Support standardization of TCOC templates, documentation, and workflows.
Perform other duties as assigned.