Total Access Sales Manager

Airgas•Duluth, GA

4d•Onsite

About The Position

The Total Access Sales Manager drives sales growth, customer retention, and new customer acquisition by managing associate behavior and productivity. The role supports direct reports’ success while overseeing standard employment matters, and requires integrity and adherence to Airgas policies and safe practices. The manager coaches sales representatives, monitors performance, helps resolve customer issues, manages budgets and goals, and supports training and use of sales tools. The position also involves coordination with regional sales personnel, marketing participation, and vendor relationship support. The schedule is Monday through Friday during daytime hours, with occasional travel and responding to 24-hour emergency calls if on-call. Compensation includes base pay plus commission.

Requirements

High school diploma or GED equivalent.
Prior sales experience or customer service experience.
Ability to interact well with all levels of management.
Ability to work well as a member of a team.
Excellent oral and written communication skills.
Ability to work independently and under pressure to meet deadlines.
Occasional travel required.

Nice To Haves

College degree preferred.
One or more years of supervisory experience preferred.

Responsibilities

Enforce Airgas policies and procedures and manage safe practices.
Motivate and coach sales representatives to generate sales through effective call-path control and negotiation skills.
Meet weekly with individual representatives to coach call technique, territory management, call calibration, and handling complex customer requirements.
Assist representatives with customer problem-solving involving departmental issues, credit, fulfillment, pricing, and related matters.
Build financial sales budgets using assigned customers’ historical sales, recent quarterly trends, and growth expectations, following standardized budgeting guidelines.
Use SAP and Business Warehouse reporting software, including the budget transfer process.
Set monthly goals and objectives and review results promptly at each month’s end, following standardized goal-setting guidelines.
Ensure associates’ variable compensation is accurate and processed on time.
Conduct quarterly performance reviews and annual performance appraisals in accordance with performance improvement guidelines.
Manage and document personnel issues for direct reports and engage Human Resources when needed.
Participate in Sales Management meetings to promote collaboration and consistency within the branch and channel.
Ensure associates understand training materials and provide additional support when needed.
Conduct regular team meetings to review changes affecting the telesales role.
Support continued adoption and development of Salesforce.com to guide the sales process through to close.
Coordinate sales activities, when applicable, with regional Account Managers, Specialists, and Regional Leadership.
Participate in marketing efforts.
Support vendor relationships through engagement with local vendor representatives.
Respond to 24-hour emergency calls when on-call.
Perform other position-related duties as assigned or requested.