Tools and Automations Lead, App Review

Apple • Cupertino, CA

21h

About The Position

Apps are changing the world and enriching people’s lives, driven by developers dedicated to creating extraordinary experiences that delight customers. Apple’s Worldwide Developer Relations team (WWDR) provides the services, resources and guidance that empowers the world’s most dynamic developer community to push the boundaries of innovation and bring the next big app ideas to Apple’s platforms for customers worldwide. WWDR also offers programs to help developers connect with experts, learn about the latest Apple tools and technologies, and adopt best practices to supercharge app development. App Review operates at extraordinary scale, and the quality of that operation depends on the people, tooling, automation, and intelligence we build behind it. We are looking for a highly technical builder who treats App Review's process and policy application as a system to be designed — measured, refined, and continuously improved — and who is just as comfortable prototyping a solution themselves as they are defining the requirements that let our engineering partners build it to scale. This is a hands-on role for someone who is equal parts engineer, systems thinker, and process designer — and a strong cross-functional collaborator. You will identify where review specialists, developers, and Apple are underserved by today's workflows, then design, prototype, and deliver the solutions that close those gaps, increasingly leveraging generative AI both as a capability we ship and as a tool we build with. Critically, you will know what to build yourself and what to hand to our platform and infrastructure partners — and you will make those partnerships succeed. You will be the bridge between App Review's operational reality and the product, AI, and platform engineering capabilities that scale it — translating how review actually works into requirements those teams can build against, and translating what they ship back into tools specialists trust and use.

Requirements

• 7+ years of combined experience across software engineering, data engineering, solutions engineering, or technical product roles.
• Demonstrated ability to take a problem from ambiguous need to working solution — including building the prototype yourself, not only specifying it.
• Proven track record of effective cross-functional collaboration with platform or infrastructure engineering teams, including writing the requirements that enable partner teams to deliver.
• Strong proficiency in Python and modern data tooling; ability to build standalone solutions.
• Hands-on experience designing and deploying GenAI/agentic solutions (RAG, LLMs, agents) — and a tinkering mindset that stays current with what is actually shipping, not just what was state-of-the-art a year ago.
• Strong product instincts: an eye for UI/UX, workflow design, and the human factors that determine whether a tool gets used.
• Demonstrated ability to produce clear architectural diagrams and technical documentation for non-technical stakeholders.
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

Nice To Haves

• Experience operating at the intersection of policy, operations, and engineering — building systems that apply rules and standards consistently, at scale.
• Familiarity with App Review, trust and safety, content moderation, or comparable operational review domains.
• Experience integrating with internal platform and AIML services, and a clear understanding of when to prototype versus when to invest in partner-built infrastructure.
• Excellent problem-solving, analytical, and written/verbal communication skills.
• Self-directed and proactive, with demonstrated creative and critical thinking; able to manage multiple efforts simultaneously.
• Strong cross-functional collaboration and influencing skills.

Responsibilities

• Own the design and delivery of internal tooling and automation that supports the end-to-end App Review experience — for the specialists who do the work, the developers on the other side of it, and the policy and operational standards Apple holds.
• Define the solution and often build a working version of it where a manual workflow should be automated, where a decision needs better data in front of it, or where a policy needs to be applied consistently at scale.
• Prototype an idea convincingly, then translate it into clear, well-scoped requirements that enable partner teams to build the production systems our operation depends on.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior