Tool Repair Technician

SouthernCarlson, Inc.•Boise, ID

15h•Onsite

About The Position

SouthernCarlson is a leading distributor of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. We are seeking a Service Technician to join our team in Boise, ID. This role involves troubleshooting and repairing nail guns and staple guns for customers, providing training on equipment operation and maintenance, and ensuring customer satisfaction through excellent service and problem-solving. The ideal candidate will have strong mechanical skills, a customer service orientation, and basic computer skills.

Requirements

Strong mechanical skills/abilities required
Customer service oriented
Strong organizational skills and attention to detail
Quick learner and able to retain knowledge
Basic computer skills
Ability to lift 50 pounds of customer product on a regular basis and up to 100 pounds on an occasional basis
High school diploma or equivalent

Nice To Haves

Experience in construction, small engine repairs, pneumatic or electric power tool repair experience is preferred
Experience in the construction or industrial supply industry is helpful

Responsibilities

Troubleshoot and repair of nail guns and staple guns for customers
Demonstrate and provide effective equipment operation and daily maintenance training to customers
Regularly complete customer orders
Complete and submit appropriate documentation (work orders, parts orders, time sheets, etc.)
Communicate with sales team to ensure customer satisfaction
Problem-solve with sales team to determine best resolution to customer issues
Interact with customers, providing the highest levels of service and productivity.