Tool Rental Technician Full-Time - 7170 Lethbridge
About The Position
The Tool Rental Technician (TRT) ensures rental tools and equipment are maintained, repaired, and available for customers to rent. The TRT writes customer contracts and invoices for tool and equipment rental, checks to make sure tools are operating properly, and demonstrates their proper use (as needed). The TRT receives and turns rented tools and equipment to ensure their availability for rent in a timely manner. The TRT monitors parts inventory and orders parts as needed. The TRT trains TR Associates on the turning, operation, and repair of tools and equipment. The TRT completes these job duties while following all safety procedures and practices.
Requirements
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Be able to work a flexible schedule, including weekends, evenings, and overtime if needed
- At least one year relevant experience (e.g. tool rental, hardware, paint, floor, wall, construction)
- Successfully complete any required training or orientation courses
- Small machine repair experience
- Attention to Detail: Concentrates for an extended period of time; catches errors before completing assignments; maintains high quality standards for his/her work.
- Customer Driven: Provides outstanding customer service (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied.
- Gets Things Done: Demonstrates the ability to get results despite a large workload, competing demands and a fast-paced environment.
Nice To Haves
- Mechanical aptitude/skills/knowledge
- Computer Skills
- No additional education
- No additional years of experience
- None
Responsibilities
- Support Customers First Priority: Demonstrate expert tool, product and services knowledge in answering customer questions
- Process tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return, etc.)
- Demonstrate proper tool use for customer (as needed)
- Troubleshoot customer problem and provide advice to address
- Support In Stock Priority: Maintain tools and stock on a daily basis to ensure products are available
- Order parts online and call vendors for parts number changes, order delays etc.
- Ensure tools are repaired and available for rental in a timely manner while keeping costs to a minimum
- Drive Rentals: Perform preventive maintenance on tools and winterize tools as required
- Diagnose problems with tools and make necessary repairs or refer to repair center
- Turn returned tools by cleaning, inspecting, and preparing tools for rental by other customers
- Safety: Adhere to major and minor work rule policies regarding safety detailed in the Code of Conduct
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
