Tool Rental Sales Associate Part-Time - 7164 Bracebridge

The Home Depot•Bracebridge, ON

9d•Onsite

About The Position

The Home Depot is looking for a Sales Associate who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects. This role involves providing fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates must have an emphasis on department and product knowledge, provide information on product features, and be familiar with related items to sell an entire project. Associates are expected to greet, engage, and thank every customer in their department and provide basic service in adjacent departments, focusing on customer service and solving customer needs.

Requirements

High School Diploma or equivalent

Nice To Haves

1 to 2 years Retail or Trade experience

Responsibilities

Ensures Customer Satisfaction Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Educate customers about the whole project
Using empowerment program when necessary to satisfy customers
Execute daily stock maintenance: all products signed, displayed, and clean
Maintain knowledge of all products in department and adjacent departments
Proactively seek knowledge on all products and services
Follow all safety policies and procedures, Loss Prevention policies and procedures