Tool Rental Operations Analyst

Lowe's Companies, Inc.•Mooresville, NC

7d•Onsite

About The Position

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration. The primary purpose of this role is to assist with the roll out of Tool Rental initiatives that support field and store teams with driving business results. This role supports the day-to-day Tool Rental field and store operations, including sales, service, technology, omni-channel, and store communications. This role will accomplish this through the development and implementation of projects, best practices, and process improvements.

Requirements

Bachelor’s degree Business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement, if applicable
2 Years Related Industry Experience (Rental, Repair or US Home Improvement)
2 Years Experience in data analytics, performance reporting

Responsibilities

Collaborates cross functionally to understand the needs of the business to effectively deliver projects, best practices, and process and system improvement initiatives across Tool Rental and the organization
Participates in regular meetings with peers to deliver field/store feedback and initiate process for developing process improvements and recommendations
Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings
Works directly with key stakeholders to deliver on business needs, often requiring time in the field
Maintain the Policies & Procedures to ensure they are current and applicable to all locations
Create and develop process mapping to help with continuous improvements in all facets of the business
Analyzes post-project feedback to provide continuous improvement solutions
Assists with support mailbox and ensure SLAs are maintained