Tool Assistant

Keywords Studios

2d•Remote

About The Position

The Tool Assistant supports Team Leads across the service line and serves as a subject matter expert on Google spreadsheets and Data Studio. The role sets up and maintains spreadsheets and tools that help Team Leads work more efficiently by reducing the time needed to gather data and set up reporting. Duties are shared as needed across spreadsheet setup and maintenance, tool development and maintenance, and complex spreadsheet, tool, and reporting setups.

Requirements

High competency using Google software, particularly Sheets and Data Studio.
Experience with programming languages such as Google Apps Script, JavaScript, or Python.
Experience with HTML.
Able to work autonomously and self-learn, and ready to explore new methods.
Open-minded and proactive in reaching out to others for ideas, suggestions, or clarification of pending tasks.
Ability to work effectively and decisively under pressure.
Highly organized, with the ability to manage priorities and deadlines.

Nice To Haves

Experience with Power BI, Gemini, and Google Cloud.
Experience with CSS.

Responsibilities

Resolve helpdesk tickets related to tools and processes.
Set up spreadsheet formulas and scripts for current and upcoming processes within the Quality Department and other projects.
Use Google Data Studio or Power BI to create more user-friendly reporting setups.
Assist with maintaining existing spreadsheets.
Track task progress using Jira and Agile Scrum methodology.
Reproduce, report, and regress bug reports.
Maintain user documentation for tools.
Maintain Google Sites setup and support content creators.
Audit tool usage to ensure compliance with policies.
Leverage AppSheet, Forms, and other technologies to support workflows.