Tony Gwynn's Supervisor

Jamul•Jamul, CA

1d•Onsite

About The Position

This role involves assisting in the oversight of the Food & Beverage (F&B) department, encompassing restaurant food service, production, and bar service. The position focuses on fostering a positive work environment that prioritizes exceptional guest service and superior food quality. Key responsibilities include ensuring adherence to casino policies, health codes, and liquor regulations, while supporting financial objectives set by management. The role requires active engagement with guests, effective management of requests and complaints, and leadership in motivating, coaching, and disciplining team members. Maintaining quality service standards, facilitating inter-departmental communication, and conducting investigations into service issues are also critical. Additionally, the position assists with inventory and supply management, ensures equipment maintenance, completes F&B reporting, and plays a significant part in recruiting, training, and scheduling F&B staff.

Requirements

Must be at least 21 years of age.
High school diploma required.
At least 2 years of supervisory experience in a restaurant or hotel setting.
Knowledge of food handling, storage, industrial kitchen equipment, and prep techniques.
Experience managing budgets and inventory.
Strong interpersonal and communication skills.
Ability to work flexible schedules including nights, weekends, and holidays.
Proficiency with Microsoft Outlook.
Ability to manage multiple tasks and stay organized under pressure.
Positive, team-oriented attitude with a guest-first mindset.
Ability to read and interpret documents in English.
Strong verbal and written communication in English is required.
Proficiency in basic math, including money handling and measurement conversions.
Ability to apply commonsense understanding to carry out detailed written or oral instructions.

Nice To Haves

Associate degree or higher in a food & beverage-related field preferred.
ServSafe Certification
TiPS Certification
RBS Certification (within 60 days of employment)
All required gaming licenses and regulatory permits

Responsibilities

Assist in overseeing the Food & Beverage (F&B) department, including restaurant food service, production, and bar service.
Help establish a positive work environment and culture of exceptional guest service and superior food quality.
Ensure compliance with Jamul Casino policies, local/state health codes, and liquor regulations.
Support achievement of financial goals set by the General Manager and Director of F&B.
Maintain a visible presence to support and engage guests.
Manage guest requests, complaints, and accidents to ensure swift resolution and satisfaction.
Motivate, coach, counsel, and discipline team members as needed.
Maintain quality service standards through proper policy enforcement.
Maintain effective communication between dining area and other departments.
Conduct investigations into service issues and implement corrective actions.
Assist in inventory and supply management, including establishing par levels and ordering.
Ensure equipment cleanliness and maintenance protocols are followed.
Complete F&B reporting and ensure timely submission.
Take an active role in recruiting, training, scheduling, and motivating F&B team members.