Tonkean Application Support / Workflow Automation Engineer

Square Hiring LLC•Chicago, IL

4d•$80 - $100

About The Position

This role involves providing comprehensive support and engineering for the Tonkean platform, focusing on workflow automation and process orchestration. The engineer will be responsible for monitoring, troubleshooting, and enhancing Tonkean solutions, ensuring seamless integration with various enterprise applications. The position requires strong technical skills in platform administration, API integrations, and problem-solving, along with the ability to collaborate effectively with business users and technical teams.

Requirements

Experience working with Tonkean Platform administration and support.
Understanding of workflow automation and process orchestration concepts.
Experience with REST APIs, JSON, and integration troubleshooting.
Knowledge of SAP, Coupa, ServiceNow, Salesforce, Workday, or similar enterprise applications.
Familiarity with Microsoft Teams, Outlook, and collaboration platforms.
Strong incident management and problem-solving skills.
Knowledge of Agile methodology and ITIL processes.

Nice To Haves

Multi-tasking ability with limited supervision
Mentoring capabilities
Quick learner and self-starter
Able to understand and adhere to change management procedures and internal guidelines.

Responsibilities

Provide L1/L2/L3 support for Tonkean applications and workflows.
Monitor Tonkean solutions, modules, workflows, and integrations.
Troubleshoot issues related to process execution, notifications, forms, APIs, and integrations.
Analyze incidents, identify root causes, and implement permanent fixes.
Support business users during UAT, production deployments, and hypercare phases.
Maintain workflow documentation, knowledge articles, and SOPs.
Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards.
Coordinate with business teams, SAP teams, Coupa teams, and external vendors for issue resolution.
Manage user access, security roles, and governance controls.
Perform release validation and production migration support.