Tobacco Store Clerk Supervisor

COWLITZ INDIAN TRIBE • Ridgefield, WA

3d • $25 - $28 • Onsite

About The Position

Assists in the daily supervision of the Tobacco Outlets; ensures maximum sales, profitability and effective and efficient service to customers. Creates an outstanding customer experience through exceptional service. Honors and represents the mission, vision, values of CIT and Tobacco Store outlets. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Requirements

• High School Diploma/GED.
• Three years retail experience.
• One year supervisory experienced.
• Must be 21 years of age or older
• Must be able to successfully pass a background screening / investigation according to the established requirements below.
• Pre-employment drug screen.
• Reference checks, education and employment verification.
• Federal, state, and/or tribal criminal history checks including fingerprint verification.

Nice To Haves

• Knowledge of traditional form of government and tribal customs and traditions.

Responsibilities

• Improves staff effectiveness by coaching, counseling, training and recommending disciplinary action for employees; planning, delegating, monitoring, and appraising job tasks and results in a timely manner.
• Participates in interviewing and hiring of staff; maintains documentation for employee files.
• Orders tobacco products for the store; monitors and evaluates the supply and availability of inventory.
• Monitors shelve stocks and product displays, and the general appearance of the store.
• Ensures appropriate stock of items and rotates as needed; places merchandise on display; ensures all displays are well stocked and prices marked as required.
• Maintains records of expenditure and sales figures; reconciles and balances daily transactions; scans and posts vendor invoices.
• Implements measures to avoid stock damages, theft, and wastage.
• Collects payment, dispenses accurate change and provides customers with purchase receipts for tobacco outlet products; handles refunds and exchanges of products; makes customer deliveries.
• Maintains the security of all funds in register at all times, including making timely cash drops to maintain the cash drawer below the maximum level of funds; secures monies and financial transactions in safe.
• Assesses the operation and recommends changes, policies and procedures for maximum efficiency.
• Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor.
• Communicates clearly and openly with customers; explains and educates customers on different types of tobacco products.
• Verifies age of customers purchasing tobacco products.
• Maintains the cleanliness and organization of all store areas in accordance with established policies, procedures, health and sanitation regulations.
• Receives, organizes and puts away inventory in designated locations; conducts store inventory.
• Addresses customers' requests, comments, and complaints in a timely and efficient manner.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

Benefits

• Tribal preference in accordance with Cowlitz Indian Tribe Code and CIT Employee Policies and Procedures Handbook shall apply to all positions.
• All positions are required to adhere to CIT’s established safety policies regarding vaccine requirements and personal protective equipment (PPE).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED