To Go Specialist

Fourteen Foods•Franklin, TN

4d•Onsite

About The Position

Join the Truce Team — Where “Fine Food Fast” Meets Real Passion At Truce, we’re redefining what food can be. With our tagline “fine food fast,” we serve up clean, sustainable ingredients - always free from artificial additives and seed oils - without sacrificing speed, flavor, or experience. But what really sets us apart? Our people. We believe hospitality isn’t just a job, it’s a craft. Our front-of-house team delivers exceptional service that makes every guest feel seen, welcomed, and valued. Behind the scenes, our kitchen and baking teams bring the magic to life, preparing over 180 scratch-made items daily by hand. Love creativity? Our baristas and beverage servers craft incredible drinks, from rich coffees and refreshing mocktails to energizing protein drinks and house-made sodas that guests can’t stop talking about. Prefer a fast-paced environment? We’ve got that too. Our convenient drive-thru keeps things moving for guests on the go, perfect for team members who thrive on energy and efficiency. Why Truce? Be part of something from the ground up. This is our first location, with plans for more on the way! Grow with us! Your opportunity expands as we do. Work with real food, made fresh, every single day. Join a team that truly puts people first, both guests and employees. Hours of Operation: 7:00 AM – 9:30 PM. Serving breakfast, lunch, and dinner. Whether you're passionate about hospitality, love working with your hands, or thrive in a high-energy environment, there’s a place for you at Truce. Come build something special with us. We're searching for fabulous Speed of Service Experts (Drive-Thru Attendants) to join our team!! Position Summary: Our Speed of Service Expert plays a critical role in maintaining warmth, thoughtful attention, accuracy, and blazing speed. This role is responsible for efficiently and accurately taking customer orders, primarily through the drive-thru, preparing food for delivery, and ensuring a positive customer experience within the drive-thru lanes. You need to be friendly, quick, and able to handle a variety of tasks, including order processing, food preparation, and cash handling.

Requirements

Ability to work independently with minimal supervision.
Demonstrates flexibility and mental agility when assessing and responding to various routine and non-routine situations.
Ability to act decisively with or without sufficient information.
Ability to work effectively with other kitchen staff in a fast-paced environment.
Ability to manage a workstation and maintain a clean and organized environment.
Knowledge of food safety and sanitation procedures.
Above average math skills.
A positive attitude and good manners.
Neat personal appearance and proper personal hygiene.
Must be 18 years of age or older.
Valid Server Permit (ABC Card).
Ability to communicate effectively in the primary language(s) of the work location. Fluency in English may be essential for certain customer service stations within this position.

Responsibilities

Mindset: Shine for our guests, making them feel special and welcome.
Greeting Customers: Warmly greet customers at the drive-thru window.
Taking Orders: Accurately and efficiently take customer orders, both verbally and through the order taking system.
Order Accuracy: Ensure orders are prepared correctly, including paper products, condiments, and any special requests.
Food Preparation: Assist with food preparation, such as assembling sandwiches, packaging food, and preparing drinks.
Cash Handling: Handle cash and credit card transactions, calculate change, and operate the point-of-sale (POS) system.
Legendary Hospitality: Provide excellent customer service, answering questions, resolving issues, and ensuring customer satisfaction.
Cleanliness: Maintain a clean and organized work area, including the drive-thru window, counter, and surrounding space.
Safety: Follow food safety and hygiene guidelines.
Teamwork: Work effectively as part of a team to ensure smooth and efficient service.