To-Go Specialist

Firebirds Wood Fired Grill•West Chester Township, OH

8d•Onsite

About The Position

At Firebirds, we create extraordinary guest experiences through genuine hospitality and attention to detail—whether guests are dining in or taking their experience to go. As a To-Go Specialist, you’ll play a key Front of House role, ensuring every off-premise order is prepared with the same care, accuracy, and hospitality as in-restaurant dining. Our team members are the most important stakeholder here at Firebirds Wood Fired Grill and such an important part of our brand. We ensure that our front of house team members receive extensive training and development, are continuously set up for success, and feel welcomed in our Firebirds family! Never worked in a restaurant before but have a passion for learning more? It will be our pleasure to start you in a role where you can train and develop skillsets to become a hospitality expert!

Requirements

Excellent written and oral communication skills
Ability to perform simple mathematical calculations
Ability to work on your feet for 8 hours or more a day
Ability to bend, kneel, and lift items frequently weighing up to 25 pounds
Ability to be patient and have a guest-oriented mindset
Ability to maintain positive working relationships with all team members
Attention to cleanliness and safety procedures
Must have reliable transportation
18+ age requirements for FOH positions

Responsibilities

Deliver warm, attentive hospitality with every guest interaction.
Greet guests promptly and provide a seamless pickup experience.
Listen carefully and communicate clearly to ensure order accuracy.
Prepare, review, and confirm orders to ensure they meet guest expectations before pickup.
Accurately enter orders and process payments using the POS system.
Maintain a clean, organized, and fully stocked To-Go area.
Communicate with guests by phone in a professional, friendly manner.
Resolve order concerns quickly and involve leadership when needed.
Ensure every guest leaves feeling appreciated and well taken care of.
Work collaboratively with the Front of House team to support smooth service.