To-Go Specialist

TATSU-YA • Austin, TX

8d • Onsite

About The Position

Join the team at Ramen Tatsu-Ya South Lamar! As a To-Go Specialist, you play a critical role in delivering an exceptional ramen experience for all pickup and third-party orders. You are the final quality check point between the kitchen and the guest, ensuring every order is accurate, organized, and packed to Tatsu-Ya standards.

Requirements

• Must be 18+ years old
• Valid Food Handlers certification (TABC only if required by location)
• Ability to work in a fast-paced environment and lift 25–50 lbs
• Ability to stand for prolonged periods and move efficiently throughout the restaurant

Responsibilities

• Greet pickup guests promptly, verify order details, and provide a friendly, efficient handoff
• Ensure all to-go items—including ramen, sides, bombs, garnishes, utensils, and drinks—are packed correctly and completely
• Perform final quality checks on every order, including broth levels, packaging integrity, labeling, and presentation
• Coordinate closely with BOH and FOH teams to manage ticket flow, rush orders, and accurate wait times
• Maintain an organized and clearly labeled to-go staging area and pickup shelf
• Monitor and restock to-go supplies such as bowls, bags, stickers, utensils, ramekins, and labels
• Assist with opening and closing duties, including tablet setup, station organization, and cleaning
• Maintain cleanliness and follow all food safety, sanitation, and allergen protocols
• Work with urgency and purpose to support high-volume service while maintaining accuracy and hospitality

Benefits

• Flexible Scheduling
• Paid On-the-Job Training
• Advancement Opportunities (promotions from within)
• Free Meals During Shifts
• Employee Referral Rewards (50% on first paycheck, 50% on second paycheck)
• Discounts offered at all Tatsu-Ya locations
• Family Meal
• Sick Time Off for full-time employees (5 days)
• Medical, Dental, and Vision Insurance (based on hours worked)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed