TNC Specalist

Safelite•Corpus Christi, TX

2d•Onsite

About The Position

We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The organized and energetic TNC Specialist works to improve conversion in the district by ensuring we capture every sale.

Requirements

High School Diploma or GED Required
Regular and reliable attendance
Ability to travel up to 5%
Ability to work at a physical retail location within the region
Ability to maintain a professional appearance, adhering to Company dress code policies
Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook (i.e. ability to wear safety glasses while working in the shop floor and warehouse)
Ability to remain in a stationary position majority of time
Ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the Company requirements
Ability to constantly operate a computer and other standard office equipment, such as a phone, calculator, copy machine, and computer printer.
Ability to communicate frequently with customers, associates, and vendors and exchange accurate information
Telephone operations or business administration experience
Knowledge of customer service and administrative protocols
Ability to adjust and respond to a fast-paced operation
Skills in various customer service arenas
Computer skills, including Microsoft Word, Excel, and Outlook
Ensures corporate policy compliance
Demonstrates of the highest level of professionalism and Safelite Spirit

Nice To Haves

1-3 years Related Experience Preferred
Experience using SV2 (Point of Sale Software) preferred
Sales and negotiation experience preferred

Responsibilities

Customer follow up
Not scheduled – no sub status
Call center cancels
Web cancels
Responding to all emails, phone calls, etc. timely and in a professional manner.
Facilitating Pending Parts: Working pending parts ordered buckets for status updates and scheduling customers. Working with PSS Team on Pending parts ordered update status and customer
Scheduling Pending parts received
Reactivation of missed opportunities – customers by beginning of day working reactivation dashboard in SV2.
Calling customers that inquired about services
Manual tracking of all WO’s reactivated as well as all WO’s moved forward with dates of scheduled appts and a tab to verify job completion after appt date that will need to be updated daily as a District spreadsheet. SM will follow up on this daily and DM weekly.
Moving customers scheduled UP to sooner more convenient appts, proactively working through issues to convert sales. (After inventory availability is confirmed through WHS or PSS Team)
Delete work orders (will require role in SV2 for final delete). Specialist will complete this for every location
Other duties as assigned by District Manager
Performs other duties as assigned
Complies with all policies and standards