TMC Operator I

GFT • Nashville, TN

9d • Hybrid

About The Position

GFT is seeking a FULL TIME Traffic Dispatcher (Systems Operator I - Trainee) for the Regional Traffic Management (TMC) Center in the Tennesee State Department of Transportation (TDOT) office located in Nashville, TN. This position requires onsite regular attendance at the Nashville, TN office. Traffic Dispatchers are eligible for pay increases upon successful completion of each training level. As GFT continues to expand our transportation operations presence throughout Tennessee, we are seeking experienced professionals to support an anticipated statewide Traffic Management Center (TMC) Operations contract for the Tennessee Department of Transportation (TDOT). GFT is known for high-quality work, but it's our culture of excellence and strong leadership that drive our reputation for delivering award-winning, community-shaping, and innovative solutions. Watch Traffic Management Video! GFT Infrastructure is seeking qualified Traffic Technicians to support the Tennessee Department of Transportation (TDOT) Traffic Management Center operations. Traffic Technicians are responsible for monitoring traffic conditions, coordinating incident response activities, operating advanced transportation management systems, and providing real-time information to TDOT personnel, emergency responders, and the traveling public. The selected candidates will play a critical role in maintaining safe and efficient traffic operations throughout the assigned TDOT region. In this capacity, the successful candidate will be responsible for the following: Monitor statewide roadway conditions using CCTV cameras, traffic sensors, and Intelligent Transportation System (ITS) devices. Detect, verify, and document traffic incidents, lane closures, roadway hazards, and weather-related events. Coordinate response activities with TDOT personnel, law enforcement, emergency services, towing and recovery operators, and maintenance crews. Operate Advanced Traffic Management Software (ATMS) and associated TMC systems. Prepare incident reports and maintain accurate event logs in accordance with established procedures. Disseminate traveler information through Dynamic Message Signs (DMS), 511 systems, social media platforms, and other approved communication channels. Monitor ITS device performance and report equipment outages or operational issues. Participate in emergency operations, special event traffic management, and planned roadway closure activities. Maintain compliance with all TDOT operating procedures, safety policies, and quality management requirements.

Requirements

• High School Diploma or GED required.
• Minimum of one (1) year experience in traffic operations, transportation management, dispatching, emergency communications, public safety, customer service, or related technical operations environment.
• Ability to work rotating shifts, weekends, holidays, overtime, and emergency activations.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced operational environment.
• Proficiency with computer systems and Microsoft Office applications.
• Successful completion of a criminal background check.

Nice To Haves

• Associate degree in transportation, public safety, information technology, communications, or related field preferred.
• Experience working in a Traffic Management Center, Transportation Operations Center, 911 Dispatch Center, Emergency Operations Center, or similar environment.
• Knowledge of the Incident Command System (ICS).
• National Traffic Incident Management (TIM) training.
• Experience with Intelligent Transportation Systems (ITS) technologies.
• Certifications related to transportation operations, emergency management, or public safety communications.
• Good Customer Service

Responsibilities

• Monitor statewide roadway conditions using CCTV cameras, traffic sensors, and Intelligent Transportation System (ITS) devices.
• Detect, verify, and document traffic incidents, lane closures, roadway hazards, and weather-related events.
• Coordinate response activities with TDOT personnel, law enforcement, emergency services, towing and recovery operators, and maintenance crews.
• Operate Advanced Traffic Management Software (ATMS) and associated TMC systems.
• Prepare incident reports and maintain accurate event logs in accordance with established procedures.
• Disseminate traveler information through Dynamic Message Signs (DMS), 511 systems, social media platforms, and other approved communication channels.
• Monitor ITS device performance and report equipment outages or operational issues.
• Participate in emergency operations, special event traffic management, and planned roadway closure activities.
• Maintain compliance with all TDOT operating procedures, safety policies, and quality management requirements.

Benefits

• Hybrid (in-person and remote) work environment.
• Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
• Tax-deferred 401(k) savings plan.
• Competitive paid-time-off (PTO) accrual.
• Tuition reimbursement for continued education.
• Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations
• Incentive compensation for eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED