TM Wire Transfer Specialist II

Bank OZK•Little Rock, AR

9d•Onsite

About The Position

Performs duties associated with wire transfer processing and ensures all wire transactions are processed in a timely and accurate manner. Processes more complicated transactions and may assist with the wire dispute investigations.

Requirements

Knowledge of computers and programs for work related software applications.
Ability to manage multiple tasks at one time and perform effectively in an environment involving high-risk functions and daily deadlines, high transaction volumes and large transaction amounts.
Ability to demonstrate flexibility in a continually changing environment.
Ability to work without close supervision.
Ability to organize work and maintain attention to detail.
Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
Ability to develop and maintain positive and effective working relationships with a team environment.
Ability to demonstrate effective customer service skills.
Ability to communicate effectively both verbally and in writing with internal and external clients.
Ability to complete accurate, thorough and timely work.
Ability to work extended hours or adjusted schedule when needed.
Ability to maintain confidentiality.
Ability to meet the security qualifications (i.e., criminal background check and credit review, including finger printing) required by SWIFT standards.
Ability to demonstrate effective time management skills.
Ability and willingness to learn software necessary to perform job responsibilities.
Skilled in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
High school diploma or equivalent education required.
Two (2) or more years of work experience in job-related role (treasury, ach, wires, bank operations), required.
Two (2) or more years of work experience with computers, including Microsoft Word and Excel, required.
This position requires access to SWIFT. Successful completion of a post-offer credit review and enhanced criminal background screening including fingerprinting is required.

Responsibilities

Processes incoming wire transfers received through the Bank’s wire system(s) with a high degree of accuracy and within established deadlines.
Processes outgoing domestic and international wire transfers in U.S. Dollars and/or foreign currency submitted through the Bank’s wire system(s) with a high degree of accuracy and within established deadlines and limits for commercial customers.
Ensures proper disclosures are prepared for all International Consumer Remittance Wires.
Works directly with the Wire Intake Center, business units and commercial customers to resolve exception items and provides assistance with payments as needed.
Performs all security procedures associated with payments.
Processes foreign currency orders for branches.
Assigns outgoing wires received through the Bank’s wire ticketing systems used by the Wire Intake Center and business units.
Supports all customer Financial Reporting System (FRS) requests for daily account information.
Assists with pulling department email requests, scanning documents into the imaging system, and directing requests to the appropriate function.
Performs opening and closing procedures related to wire transfers and assists with daily settlement.
May perform daily processing for Society of Worldwide Interbank Financial Telecommunications (SWIFT) payments.
Monitors balance in the Bank’s Fed Master Account to ensure sufficient balance.
May assist manager with updating wire procedures in Policy Tech.
May assist with wire investigations processed within the Bank’s Dispute System.
Provides excellent customer service to internal and external customers as well as support to internal staff.
Maintains good punctuality and attendance to work.
Follows Bank policies, procedures, and guidelines.
Performs other duties as required.