TM ACH Specialist I

Bank OZK • Little Rock, AR

3d

About The Position

Performs duties associated with ACH origination and ensures all ACH transactions are processed in a timely and accurate manner.

Requirements

• Knowledge of computers and programs for working software applications.
• Ability to manage multiple tasks at one time and perform effectively in an environment involving high-risk functions and daily deadlines, high transaction volumes and large transaction amounts.
• Ability to demonstrate flexibility in a continually changing environment.
• Ability to work without close supervision.
• Ability to organize work and maintain attention to detail.
• Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
• Ability to develop and maintain positive and effective working relationships within a team environment.
• Ability to demonstrate effective customer service skills.
• Ability to communicate effectively both verbally and in writing with internal and external clients.
• Ability to complete accurate, thorough, and timely work.
• Ability to work extended hours or adjusted schedule when needed.
• Ability to maintain confidentiality.
• Ability to demonstrate effective time management skills.
• Ability and willingness to learn software necessary to perform job responsibilities.
• Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• High School Diploma or equivalent, required.
• Minimum of one (1) year of work experience with computers, including Microsoft Word and Excel, required.

Nice To Haves

• One or more years of work experience in job-related role (treasury, ach, wires, bank operations, etc.), preferred.
• Knowledge of NACHA Operating Rules, preferred.

Responsibilities

• Performs functions related to ACH origination files from various systems, including but not limited to, receiving, and processing daily files for business customers and internal Bank departments.
• Processes ACH notification of changes and returns received from the Federal Reserve on a daily schedule.
• Processes reversals and deletions on ACH files as requested and stores information properly.
• Verifies all ACH files to protect Bank liability.
• Meets established deadlines for ACH processing windows.
• Balances and submits ACH files to Fedline.
• Researches ACH information within Bank applications and Fedline.
• Assists ACH originators with processing and file related questions.
• Maintains ACH log sheets, makes appropriate online entries, emails confirmations to customers as requested, and maintains all record keeping.
• Performs all security procedures associated with all work products and applications used.
• Processes document imaging.
• Provides excellent customer service to internal and external customers as well as support to internal staff.
• Maintains good punctuality and attendance to work.
• Follows Bank policy, procedures, and guidelines.
• Performs other duties as assigned.

Benefits

• generous PTO
• 401(k) matching
• health, dental, vision (and pet!) insurance
• special perks and discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees